VP, Solution Architect Manager - Microservices

Job Description:

Role Summary/Purpose:

We are seeking a highly skilled and visionary Solution Architect Manager to lead Servicing Engineering Microservices initiatives. This role involves leading multiple agile team’s tech leads to build highly reliable and scalable microservices for various channels. Another major aspect of this role is to oversee the governance of servicing microservices and serve as the Real-Time Services (RTS) leader for microservices

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities: 

• Develop and communicate a clear vision for Microservice Architecture aligned with business goals and technical requirements.

• Define Architecture standards, best practices, and guidelines for microservice development.

• Identify opportunities to leverage microservices to improve agility, scalability, and Reliability of system.

• Lead the design and implementation of microservice-based solutions, considering the factors such as Scalability, fault tolerance, security, and performance for IT servicing channels like IVR and Agent Facing systems.

• Evaluate new technologies, tools, and automation process to improve effectiveness of Microservice architecture and our systems. 

• Provide Technical guidance and mentorship to architects and developers to ensure adherence to architecture principles and standards of servicing channels.

• Collaborate with Product Managers, Product owners, Business stakeholders, and other teams to understand requirement and translate them into effective microservice and Micro frontend solutions.

• Identify solutions to reduce developer dwell time and auto provision resources and automate the repetitive tasks.

• Define & lead the testing strategies and identify solutions to automate testing and track the testing metrics.

• Establish quality assurance processes and metrics to ensure the reliability, scalability, and security of microservice-based systems.

• Implement monitoring, logging, and alerting solutions to proactively identify and address issues in production environments.

• Conduct Architecture reviews to maintain consistency across the microservices.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements: 

• Bachelor’s or Master’s degree in computer science/engineering or related field, with a minimum of 12 years of experience in Information Technology OR in lieu of degree, High School Diploma/GED and 15 years of IT experience.

• 5 years proven experience in software architecture with a focus on Microservice Architecture.

• Strong understanding of cloud computing platforms like AWS, VMware PCF, and container technologies like Docker, Kubernetes, and Helm charts.

• Proficiency in programing using Java, J2ee, Groovy, Maven, Gradle, SpringBoot, hibernate, NodeJs, React, Bitbucket, Github, Jenkins. CircleCI or any other Continuous integration tools.

• Strong experience is Monitoring tools like NewRelic or AppDynamics.

• Strong experience in database design, SQL programing, Relational Databases and NoSQL Databases.

• Experience in agile development methodologies and DevOps practices.

• Proven analytical, and problem-solving skills.  

Desired Characteristics: 

• Strong customer focus and ability to manage customer expectations.

• Willing to work flexible shift timings to be able to respond to emergencies. 

• Excellent leadership and communication skills, with the ability to effectively collaborate with diverse teams and stakeholders.

• Demonstrated competency with linking business strategy with IT technology initiatives. 

• Current understanding of industry trends and best practices 

• Strong business acumen including a broad understanding of financial services business processes and practices. 

• Previous Servicing Channels Integration experience like Interactive voice response Systems.

• Working Knowledge with API Gateway and understanding the identity and access management systems.

Grade/Level: 13

The salary range for this position is 150,000.00 - 250,000.00 US