Customer Support Representative with Slovenian

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timișoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 

Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Work #LikeABosch

Job Description

Main objective of the job:                                       

• Represents the company in front of clients (internal or external) by offering assistance based on information available in the database, using various communication channels.

Main attributions and responsibilities:

• Provides information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/ chat/ social media (for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.);
• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledgebase development;
• Is the image of the company and follows the company's Internal Regulations, policies as well as the service’s work instructions and processes;
• Fulfils additional assignments (for e.g. offers support for other colleagues/ countries/ locations/ new services, including 1st level Purchasing Support activities/ satisfaction surveys);
• Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.

Qualifications

• University Degree or High school Diploma;
• Language: Slovenian and English - advanced;
• Basic knowledge of MS Office: Excel, Word, Outlook;
• High sense of responsibility, patience, urgency and customer support;
• Capacity to organize and make decisions;
• Flexible and driven to solve customer’s requests;
• Ability to work under pressure and good team engagement;
• Logical thinking and analysis abilities;
• Confident and willing to learn;
• Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
• Proactive and responsible in finalizing all assigned tasks;
• Willingness to work in shifts;
• Previous customer support experience;
• Experience with social media (e.g. Facebook, Twitter).

Additional Information

#LikeABosch Benefits:

Financial benefits :

• Flexible benefits system – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences;
• Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 28 Ron;
• The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; 
• Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and for Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;
• Loyalty bonus: We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey.
• Language courses - A new language is a key to a new world, so we invite you to learn languages in your free time, and get a discount of up to 1200 RON/ year (e.g.: two modules of 600 RON each). Please note that the disco