Customer Service Coordinator (f/m/d) (fixed term until 31.07.2026)
Freudenberg GroupAbout the role
Working at Freudenberg: We will wow your world!
Responsibilities:
Client Interaction: Collaborate with clients on shipments, receivables, goods receipts, reservations, and claims
SAP Management: Maintain the customer database in SAP, handle orders, invoicing, goods picking/unpacking, shipping document registration, accounts receivable control, returns, and price list maintenance
Daily Scheduling: Create shipment schedules for the warehouse and plan joint work
Service Level Monitoring: Monitor service levels and delivery times, propose improvements to meet company targets
Project Support: Involvement in data analysis and maintenance of master data for the “SHIFT” project
Interactions (Internal & External): 3PL, Sales, Marketing, Controlling, Accounting, Customers
Qualifications:
You have a successfully completed commercial apprenticeship, ideally in supply chain or in a comparable field
You gained 3 years professional experience in this area
Strong communication skills, confident customer interaction, and a high level of service orientation are your strengths
You possess excellent organizational skills and enjoy working independently and solution-oriented
Good knowledge of MS Office and SAP completes your profile
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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