VP, Connected Commerce Change Management Lead (Hybrid)

The VP, Connected Commerce Change Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.

• Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.

• Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

• Oversees program plans meet business needs as described in the program initiation documents.

• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.

• Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.

• Ensures all areas of the program are appropriately staffed.

• Monitors program commitment from those assigning resources.

• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.

• Creates the program risk management plan.

• Works with procurement team to create, administer, track, and eventually close program contracts.

• Makes recommendations for training and development needs for assigned personnel.

• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.

• Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.

• Ensures essential procedures are followed and contributes to defining standards.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Critical Role Responsibilities and Requirements:

• Management of the Connected Commerce change awareness/intake forum to ensure all changes are brought through for review and tracked accordingly to closure.

• Lead monthly governance awareness touchbase to ensure awareness of all Connected Commerce activities and facilitating deep dives where needed.

• Lead execution for all required gating reviews to ensure that changes go through the right committees and governing bodies for approval before launch.

• Developing detailed project plans to support changes that require execution through PBNAC, AML NPA and any other relevant governance committee and leading the execution through those committees.

• Maintaining process and procedure documentation for the team to ensure completeness and accuracy and audit readiness.

• Develop cross functional relationships with stakeholders across all 1st, 2nd and 3rd lines of defense to drive transparent communications and awareness of Connected Commerce activities.

• Report out on status of initiatives going through change approval processes (i.e. PBNAC) to various forums and stakeholders.

• Partner with all Connected Commerce teams to drive collaboration and execution of new activities / change items.

Competencies Required:

• Strong Project Management:  Ability to create detailed action plans, manage execution of tasks, identify and resolve issues quickly, meet timelines and escalate appropriately.

• Effective Communication:  Ability to write clear proposals, project plans and