Midwest Regional Field Service Manager

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

With the Field Service Team, you will work collaboratively with the PM, the KAM, and the Resident Engineer (if present) to provide the required field support to advance the reliability of all Wabtec transit products present on your assigned territory.

How will you make a difference?

As a the Regional Field Service Manager, you will oversee the field aspects of projects for the passenger rail market in the assigned territory. You will be responsible for planning (jointly), execution, supervision, oversight, and auditing of all Field Services related operations in the region.

You are responsible for building and improving relationships with Car builders and Transit Authority customers. You must promote a strong safety culture with their personnel.  The Regional Field Service Manager develops, and updates detailed plans for FSRs and retrofit crews, which include:

• costing and financial management
• resource loading
• retrofit planning
• manpower scheduling
• management & oversight of regular and special tooling
• management of competencies & training
• management of warranty spares
• risk management
• gate review summaries
• REX = lessons learned
• management of Field Service work orders
• develop and maintain OILs
• develop contract summaries for new projects (if required)
• develops warranty plans documents for new projects.

He/she develops and maintains processes and KPIs to manage and control the above Field Service categories.

What do we want to know about you?

• Requires at least 5 years in management of technical/engineering activities and/or proven experience in the field
• Management & Financial experience is an asset
• Knowledge of the rail industry is an asset
• Solid knowledge of Microsoft Office Suite.
• Leadership
• Integrity & honesty
• Accountability
• Ability to work unsupervised in transit authority locations
• Excellent communication skills, able to efficiently explain complex technical issues
• Good interpersonal skills
• Valid driver’s license
• Must be able to travel on company business to various locations across the assigned territory and to other locations (as required by the department).
• Bachelor’s degree in Engineering or equivalent work experience

What will your typical day look like?

• Travel is required up to 50%

• Night shift as required

• Support the execution of projects in the Midwest region during the warranty phase.
• Provide leadership throughout the assigned territory and act as a Safety Champion.
• Promote and develop a safety culture within the Field Service team.
• With the Field Service team, support the technical leading of the Resident Engineer or Divisional Engineering groups to improve Wabtec products’ reliabilities.
• With the field service team support the PMs, the KAM, and the Resident Engineer to improve Customer Satisfaction.
• In collaboration with the KAM and/or the Resident Engineer, attend/participate in meetings at the Customer sites to represent Wabtec.
• Manage (plan, develop, schedule, direct, oversee, & audit) the work of the Field Service technicians (who perform service calls and/or retrofit work) for all of the Wabtec products and systems on the assigned territory.
• Manage, coordinate, and improve safety in all aspects of the Field Service operation on the respective territories.
• Plan, coordinate, monitor, and report on training for the Field Service technicians (safety & technical training)
• As required, create process and procedure documents related to Field Service activities (operations & safety)
• Generate risk assessments for the various activities and areas of the territory.
• Generate ‘’lessons learned’’ documents.
• Support the Field Service work order process (Field Connect).
• Support the budget process and financial reporting requirements.
• Review & approve timesheets and expense reports for the Field Service technicians.
• Participate in the hiring of Field Service technicians.
• Create and manage work/vacation schedules for the fie