Strategic Sales Support Specialist

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.


JOB SUMMARY & SCOPE
Responsible for providing strategic, high-touch sales administration and order support for assigned strategic accounts supported by sales representatives with quotas greater than $10M. This role serves as a key inside-sales and operational partner to Sales, acting as the primary point of contact for customers on run-rate business, managing opportunities and quotes, receiving purchase orders, and coordinating complex order execution. The position works cross-functionally with Sales, Contracts, Purchasing, Warehouse, Sales Operations, and external vendors to ensure accuracy, timeliness, and an exceptional customer experience throughout the order lifecycle.

KEY ACCOUNTABILITIES
• Serve as a customer-facing partner for strategic accounts and reps, maintaining regular direct communication via phone and email and actively participating in customer meetings alongside sales representatives as required
• Act as the main point of contact for customers submitting purchase orders directly, ensuring accurate and timely intake for run-rate business.
• Provide strategic inside sales support by creating and managing opportunities and quotes, delivering quotes directly to customers, and in some situations proactively following up to support timely closure.
• Assist the sales rep with system updates to stages, confidence to close, and dates to aid them in managing their pipeline health as needed
• Set up and manage customer-specific pricing in Salesforce and support acquisition and renewal of PE, PC, and DR agreements.
• Convert all won opportunities in Salesforce into sales orders and collaborate with the Contracts team on service renewals, as applicable.
• Support product sourcing and pricing activities as needed, while partnering with appropriate internal teams for final ownership.
• Manage post-booking order activities in NetSuite, including order updates and serving as the primary point of contact for Purchasing on order-related questions.
• Act as liaison between Sales and Purchasing to resolve expired or incorrect PE, PC, or DR agreements.
• Coordinate with Warehouse teams on large-scale device rollouts, including staging requirements, shipment timing, and deployment schedules.
• Interact directly with vendors to support order fulfillment, product holds, and execution-related issue resolution.
• Partner with internal teams to ensure orders are executed accurately and processed through completion, serving as the primary customer contact for order updates.
• Create and maintain customer records, locations, and contacts in Salesforce and ERP systems.
• Research and update customer business profiles to ensure accurate and current account data.
• Manage cases related to new customers, returns, credits, and new item setup.
• Support credit card setup in NetSuite, as applicable.
• Perform other duties as assigned.
• May be employed by Peak LLC or Peak Inc.

EDUCATION + EXPERIENCE + KEY TRAITS
• Degree in business or a related field preferred; relevant experience may be considered in lieu of a degree.
• Demonstrated experience supporting strategic or high-revenue customer accounts.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Advanced problem-solving, analytical, and decision-making capabilities.
• Proactive, self-directed, and comfortable operating in a customer-facing, fast-paced environment.
• Proficiency in Microsoft Suite, including Outlook, Word, Excel, and Teams.
• Experience with Salesforce and NetSuite strongly preferred.
TYPICAL PERFORMANCE TARGETS
• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS
• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION
• Role does not involve management of employees

DECISION MAKING + REASONING
• Able to take accountability and responsibility for busines