Desktop Support Engineer - On-Site

Desktop Support Engineer

Full-Time | Onsite

We’re seeking a highly skilled Desktop Support Engineer for a data center who thrives in a hands-on, fast-paced environment. In this role, you’ll be the go-to technical expert for end users, supporting a wide range of devices, systems, and onsite technologies. If you enjoy solving complex technical problems, delivering exceptional customer service, and owning IT operations at the site level—this is the role for you.

What You’ll Do

End-User & Hardware Support

• Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.
• Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.
• Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.

Printer & Conference Room Support

• Install, configure, and maintain printers and multifunction devices.
• Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.

Networking & Infrastructure

• Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.
• Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
• Provide remote‑hands support for server and network teams (cabling, racking, hardware checks).
• Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.

Operations & Service Management

• Manage incident tickets using ServiceNow—create, update, and close tickets with accurate documentation.
• Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
• Maintain accurate asset records for all onsite IT equipment.
• Ensure compliance with corporate technology and security policies.

What You Bring

Education & Experience

• Degree or technical training in Information Technology (or related field) with 5–7 years of hands‑on support experience in a networked, customer-facing environment.
• Certifications such as A+, Microsoft, or ITIL are a plus.

Professional Skills

• Confident working independently in a fast-paced onsite environment supporting diverse user groups.
• Strong time-management skills with the ability to prioritize and multitask.
• Excellent interpersonal, verbal, and written communication skills.
• Self-driven, detail‑oriented, and committed to exceptional service.

Technical Strengths

• Hands-on experience with Windows 10/11, system settings, networking, and device management.
• Proficiency with Microsoft 365 apps—Outlook, Word, Excel.
• Familiarity with VPN technologies (Cisco AnyConnect or similar).
• Experience with Entra ID, Intune, MDM, Active Directory (password resets, user management).
• Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.
• Experience with WebEx audio/video systems.
• Comfortable working with physical data center equipment (rack/stack, patching).

Tools You Know

• Must Have: Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.
• Good to Have: Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging