House Manager - Residential Group Home

Description

• Salary Position 
• 13 Paid Holidays 
• Benefits 
• Vacation and Sick Leave Accrued Immediately 
• Ability to earn additional hours if covering DSP House

Position(s) Supervised: Lead Direct Support Professional and Direct Support Professional

Position Summary: The House Manager oversees assigned residential programs by directly supervising Lead DSPs and DSPs, conducting on-site observations, and ensuring compliance with organizational processes and procedures. This role ensures that resident support needs are met and that residential programs operate in alignment with federal and state regulations, Heart Havens’ mission and core values, and internal policies. A passion for supporting adults with developmental disabilities is essential for success in this position.

Essential Functions:

• Oversee daily operations of the residential program, ensuring compliance with Heart Havens’ policies, procedures, and regulatory requirements.
• Ensure the home remains in a safe condition, promptly reporting maintenance issues and monitoring their resolution.
• Collaborate with the Regional Program Manager to evaluate and improve program performance, focusing on resident care, satisfaction, and regulatory compliance.
• Develop and submit monthly staff schedules to the Regional Manager to ensure adequate coverage while effectively managing staff hours.
• Provide direct support to residents as needed, including medication administration, assistance with Activities of Daily Living, engagement in meaningful activities, and completion of required documentation.
• Communicate hiring needs and staffing concerns to the Regional Program Manager.
• Supervise and provide guidance to Lead DSPs and DSPs in daily operations.
• Conduct supervision meetings, complete performance evaluations, and provide remedial training as needed.
• Address staff performance concerns, seek guidance from the Regional Program Manager, and implement approved corrective actions.
• Maintain effective communication with the Regional Program Manager to ensure clarity of expectations and proper implementation of processes.
• Serve as the primary contact for Support Coordinators, family members, substitute decision-makers, healthcare providers, and vocational staff.
• Recommend residential staffing plans to the Regional Program Manager for approval.
• Facilitate monthly staff meetings, incorporating training on staff competencies, resident support needs, and organizational policies.
• Review and ensure accuracy of daily resident documentation, including checklists, medication records, and shift reports.
• Schedule and facilitate individual support team meetings as needed.
• Participate in the development of Individual Support Plans (ISP), complete required documentation, and communicate critical updates.
• Monitor and support implementation of resident support plans, retraining staff as needed.
• Advocate for residents in SIS meetings, ensuring support levels accurately reflect their needs.
• Ensure documentation is completed per policy, and provide staff with constructive feedback, as needed.
• File and maintain records in OneDrive, Therap, and program binders.
• Supervise medication management, including monitoring the QuickMAR system, ensuring medication availability, and verifying pharmacy records.
• Conduct routine medication audits to ensure compliance with regulations and policies.
• Enter and review incident reports (GERs), implement immediate follow-up actions, and escalate serious incidents to the Regional Program Manager.
• Conduct interviews for vacant staff positions and provide hiring recommendations to HR.
• Oversee and conduct staff orientation, ensuring training on resident needs, medication administration, and competency requirements.
• Respond to residents’ changing health and behavioral needs by obtaining necessary referrals and communicating updates to the support team.
• Manage resident health records, ensuring accuracy in diagnoses, medications, and medical history.
• Schedule and attend medical appointments, document outcomes, complete follow-ups, and communicate critical health information.
• Support resident intake and discharge processes as directed by leadership.
• Participate in the organization’s on-call rotation to address urgent issues and incidents.
• Maintain compliance with DBHDS serious incident reporting guidelines.
• Address staff scheduling issues and provide direct care coverage when necessary, including overnights and weekends.
• Enter individual attendance records to ensure accurate financial billing.
• Approve timesheets, time-off requests, and expense re