Customer Growth Manager Alba

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. 

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. 

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

YOU WILL VIBE WITH US

Impact of the Role

This role plays a key part in Edenred’s growth strategy by:

• Revenue Growth: Drives increased sales by acquiring new clients and upselling to existing ones, significantly boosting company revenue.
• Client Retention: Strengthens customer relationships, enhancing satisfaction and retention for long-term partnerships and stability.
• Market Adaptability: Ensures competitiveness by monitoring industry trends and adjusting strategies to meet client needs effectively.

Responsibilities:

·         Identify and target new business opportunities through research, networking, and cold outreach (according to company allocation/segmentation) within the assigned geographical region: Alba, Hunedara, Sibiu

·         Manages the relationship with clients in the portfolio;

·         Identifies opportunities to sell the company’s products and services (cross-sell, up-sell) to portfolio clients by contacting them (via phone, email, online meetings, or face-to-face meetings); informs other members of the commercial

·         Develop and maintain relationships with potential clients to understand their needs and how our solutions can meet them.

·         Negotiates or renegotiates specific contractual terms with portfolio clients, in collaboration with the direct manager and in compliance with applicable legislation and internal company procedures;

·         Prepares and delivers analyses and reports regarding the managed client portfolio;

·         Conduct presentations, product demonstrations, and negotiations to close deals.

·         Collaborate with the Customer Engagement Manager in the NV area and Regional Strategic Manager.

·         Track sales metrics and report on performance to management.

·         Stay updated on industry trends, market conditions, and competitor activities to inform sales strategies.

·         Provide exceptional customer service to ensure customer satisfaction and retention.

WE WILL VIBE WITH YOU

Knowledge and Skills:

• Minimum 2-3 years’ experience in B2B sales field, in tech or delivery industry / financial / banking / telecommunication services
• Bachelor’s or Master’s degree in business management or a similar field
• Ability to successfully hunt for sales (recognizing opportunities, communicating pitches, closing deals)
• Knowledge of industry trends and competitive products
• Ability to work independently and as part of a team
• Excellent communication, interpersonal skills, and presentation abilities
• Proficiency in CRM software, Microsoft Office, and Salesforce; digital skills
• Self-motivated with a strong desire to succeed
• Clean driving license, B category
• Availability to travel minimum 50%
• Languages required: Romanian & English

Personal characteristics:

• Adaptability (flexibility to respond to market changes or client needs)
• Presentation skills (ability to present products or services in an engaging way)
• Results-oriented
• Proactive problem-solving skills
• Strong negotiation and closing skills
• Strong networking and