Professional Services Sr. Project Manager, Public Sector

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

The Professional Services Program Manager will lead services programs and projects for Federal, State, Local, & Education entities. You will manage all deployment resources, ensuring that deliverables are completed on time and within budget as part of the overall delivery cycle. The Program Manager will drive customer deployment programs and projects to deliver value, drive adoption, and maximize consumption.

Your Impact

• Determine project partners and team structure/organization partners will include technical and business resources

• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables

• Develop project timeline and landmarks using appropriate tools and techniques

• Build and execute project work plans and revise as appropriate to meet changing needs and requirements

• Identify resources needed and assign individual responsibilities and tasks

• Run day-to-day operational aspects of a project and scope

• Review deliverables prepared by team before passing to client

• Effectively apply Palo Alto Networks Project Management methodology and implement project standards

• Risk & Issue tracking and management

• Ensure project documents are complete, current, and stored appropriately

• Track and report team hours and expenses on a weekly basis

• Provide Executive Dashboards on overall project/project status

Qualifications

Your Experience 

• Travel - Ability to travel to local customers’ site if needed

• BS in Computer Science, MIS, Business, or equivalent education/training/experience

• 8+ years of related work experience or leading complex projects in the Public Sector region is desired

• A successful track record of working effectively in a highly matrixed and fast-growing organization

• Experience driving business value for customers interacting with C-level executives, collaborating with technical leaders and engineering/networking teams

• Proven ability to build strong working relationships across multiple functions; adept at mediating conflict and fostering healthy dialogue

• Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions

• Analyze project profitability, revenue, margins, bill rates, and utilization

• Strong proficiency with project management software, such as Microsoft Project and SmartSheets

• Excellent presentation skills including written, oral, presentation

• Excellent organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization

• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments

• Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations

• Experience managing large