Retail Training Design and Delivery Specialist

ROLE SUMMARY 

The Retail Training Design and Delivery Specialist (the “Specialist”) oversees the design, development, and implementation of a comprehensive learning program tailored for customer-facing colleagues who work with retail partners, enabling these colleagues with the knowledge, skills, and tools needed to execute effectively.   

The Specialist will be responsible for curricula design, content development, and training delivery for colleagues working with retail partners.  Content spans core customer engagement skills, market insights, and advanced training as applicable, as well as role-specific content for customer-facing colleagues working with retail pharmacies in an integrated approach.  Content will also include integrated team curriculum and how these roles operate compliantly and effectively within an integrated account approach in service of market, customer, and brand needs.   

The Specialist maintains a deep understanding of channel management, retail chain pharmacies, group purchasing organizations, independent retail pharmacy customers, health plans, pharmacy benefit managers (PBMs), health exchanges, government payers, and other related key stakeholder groups influencing the retail environment. 

The Specialist must possess a deep understanding of the retail landscape, retail-related roles in Pfizer, and how these roles operate compliantly and effectively within an integrated team approach.   

ROLE RESPONSIBILITIES  

• Act as a subject matter expert in B2B engagements, channel management, retail market and drivers of local market events, retail chain pharmacies and/or retail buying group, independent retail pharmacy customers, retail buying models, related product offerings, competitive landscape, buying processes, and other core retail related knowledge as well as expertise in role-specific/area-specific retail training needs which may include maintaining and creating profitable access, leveraging compliant clinical and financial information, leading the coordination of appropriate advocacy, and working cross-functionally to capitalize on synergistic opportunities within assigned accounts  

• Maintain knowledge of the process of developing strategic, tactical, and compliant business plans and negotiated contracts that support products in the retail pharmacy channel and assigned retail accounts – including the implementation of the corresponding legal and business requirements for retail pharmacy customers 

• Share retail expertise, knowledge, input