Sales Coordinator

Position Summary: Assists the Manager and Director in daily administrative duties. Act as a liaison between clients and the Sales Team. Facilitate event planning and maintain an organized planning system for events. Duties include processing client payments, client outreach, assisting in site tours, and working closely with the hotel staff to accommodate group requests 

Job Title:    Coordinator Sales

 Department:    Marketing Administration  

Reports to:    Manager Sales 

FLSA Designation:    Exempt 

License Type:   Gaming

Salary Range:    $61,000 - $70,000 

Essential Job Functions:  

• Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie
• Projecting a positive, helpful image/attitude
• Accepting direction from supervisor and demonstrating ability to profit from constructive criticism
• Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance
• Voluntarily assisting new team members to adjust to their work environment
• Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off
• Relating ideas for improvements
• Knowing, understanding and complying with established Company and departmental policies and procedures
• Ensuring your workplace is hazard-free
• Informing your supervisor of all pertinent information and reporting any irregularities to the company
• Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance
• Adhering to the established work schedule
• Cooperating with all departments during investigations if required
• Maintaining an orderly, clean, and attractive working area
• Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
• Performing other duties as requested or assigned
• Awareness of all events on property, able to step in and represent sales when Director is off property
• Participates in off property events representing the Rivers team, when needed
• Conduct site tours showing the casino, Event Center and hotel to prospective clients
• Up sell menus and communicate with the chefs and managers to review menus and special requests
• Proficient in BEO and Contract data entry. In-depth knowledge of all sales systems and hotel reservations for group blocks
• Attends and participates in weekly BEO meetings
• Standardized procedures and forms
• Coordinates group events at Rivers Casino & Resort
• Maintains contract files and group histories using Delphi, Microsoft Word and Excel.
• Coordinates follow up group activities and set-up needs
• Updates Director on group status-understanding of hotel sales strategy
• Ability to step in and act as liaison when necessary with F&B, EVS, Stewarding, Marketing, Security and Facilities
• Communicates efforts and bookings with the management teams as to not double book
• Assists in managing bookings, inquiries, developing contracts, obtaining payment information to hold reservations, faxing information and all guest related details for the booked event
• Ensures that all bookings are taken accurately and are effectively communicated to the management team
• Coordinate special requests with restaurant manager and chef, applicable operating departments, and outside vendors to ensure smooth execution and to exceed guest expectations
• Must develop short and long term goals and is proactive in meeting goals
• Communicates daily with Director for goal setting a