Patient Experience Business Partner, Day Shift, Patient Experience

Shady Grove Medical Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Adventist HealthCare seeks to hire an experienced Patient Experience Business Partner who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As a Patient Experience Business Partner you will:
• Provide proactive, in-depth consultation, coaching, and guidance to directors, managers, and assistant managers on targeted improvement initiatives and best practices specific to their areas of responsibility.
• Regularly round with directors, managers, and assistant managers to observe workflows and expected behaviors, offering tailored recommendations and on-the-spot training to enhance patient experience.
Data Analysis and Insight: Review and analyze the organization's patient experience data to generate actionable insights, guiding department and unit leadership in implementing effective strategies for improving patient experience.
• Deliver standardized patient experience training programs, including topics such as Service Behaviors, Service Recovery, and Leader Rounding, ensuring consistent application across the organization.

Qualifications include:
• Bachelor's degree in Nursing (strongly preferred), Healthcare Administration, Business Administration, or related field
• Master's degree preferred
• 3-5 years proven experience in healthcare management, patient relations, or patient experience leadership is a requirement.
• Certification in Patient Experience (CPXP) or similar credentials strongly preferred
• Experience in developing and delivering training programs strongly preferred.
• Knowledge of HCAHPS and GetWell Rounds+ strongly preferred.

Work Schedule:

Full time, day shift position

#GR8 Other

Pay Range:
$89,356.80 - $134,035.20
In cases where the range is displayed as a $0 amount or if the position is Per Diem (offering a fixed rate), salary discussions will occur during the screening process.
United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine pro