Senior Client Support (Government)

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Job Duties/Responsibilities:

• Provide channel support of complex systems and products
• Reference point for product questions including standard product capabilities as well as customizable features and functions
• Provide senior level channel support of complex systems and products
• Advise and confer product knowledge regarding system and tools to technical sales engineers and Channel Account Managers located throughout a region
• Provide expertise on product questions including standard product capabilities as well as customizable features and functions
• Develop and demonstrate on going ability to articulate and position features, benefits and competitive advantages of products and services
• Educate sales teams regarding the processes and sales tools required for agents to effectively utilize channel resources
• Train agents on this process in classroom and web meeting sessions as required
• Represent Channel/Region in project and development of systems that impact the overall effectiveness of the clients
• Provide in depth functional requirements for future enhancements to products and tools and systems Coordinate with organizations to oversee implementation of complex orders and associated billing for complex solutions
• Assist sales team to assemble a holistic view of customers business, which may include records of proposals, contracts and network inventories across multiple platforms and product lines
• Collaborate with customers during in Shared Expectations Sessions with customers, pre- and post-sale

• Experience: Typically requires 5-8 years of experience in Sales or Sales Support experience. 
• Strongly prefer previous management experience
• Education: Typically requires a bachelor’s degree
• Strongly prefer experience in channel support of complex systems and products for Public Sector and First Net
• Supervisory: No

Our Senior Client Support's earn between $87,200 - $130,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Bellaire, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.