BUSINESS RELATIONSHIPS MANAGER

 

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

 

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

 

 

The Enterprise Solutions Manager (Sales & Business Technology) is responsible for translating business strategy, ideas, and operational needs into clear, end-to-end solution concepts and driving alignment through delivery to achieve measurable business outcomes.

 

This role serves as the primary technology partner to Sales leadership while remaining flexible to support other business functions as priorities evolve. The position builds upon the traditional Sales IT partnership model and expands it to include full ownership of solution definition, execution alignment, and delivery outcomes. The Enterprise Solutions Manager bridges business vision, process design, technology strategy, architecture, compliance, and delivery planning, ensuring Analysts, Architects, Developers, and Project Managers execute with clarity and confidence.

 

The role is accountable for solution direction, scope definition, execution alignment, and ensuring solutions deliver intended business value while adhering to governance and SOX compliance requirements.

 

 

Duties and Responsibilities of the Position:

Solution Definition & Business Engagement

• Partner with Sales leadership, business process owners, and SMEs to understand strategic goals, customer experience needs, pain points, and desired outcomes
• Serve as the primary liaison between Sales and IT, evolving beyond requirements management into full solution ownership
• Lead discovery sessions and solution workshops to shape ideas into clear solution concepts
• Translate business needs into high-level solution designs across process, systems, data flows, and controls

Execution Alignment & Delivery Enablement

• Define scope, MVP, sequencing, and workstreams for Sales and cross-functional initiatives
• Decompose large initiatives into manageable phases aligned to business priorities
• Identify dependencies, risks, and constraints early and drive mitigation strategies
• Align Analysts, Architects, Project Managers, and Developers on solution direction and execution approach
• Drive decision-making and trade-offs to maintain initiative momentum and delivery clarity
• Partner with Global Architecture, Security, and Infrastructure teams to ensure solution approaches align with enterprise standards, technology roadmaps, security policies, and infrastructure capabilities; proactively identify gaps and drive alignment to best practices and governance requirements

 

Executive Communication & Stakeholder Management

• Prepare and deliver executive-level presentations outlining solution options, trade-offs, risks, timelines, and business value
• Act as a trusted advisor to Sales and IT leadership, enabling informed decision-making
• Influence stakeholders and build consensus across business and technical teams without direct authority

Governance, Risk & Compliance (SOX)

• Ensure solution approaches incorporate SOX compliance, internal controls, segregation of duties, and auditability
• Partner with Finance, Internal Audit, and Compliance teams as required

• Embed governance and risk considerations into solution design to reduce downstream audit and remediation effort

Outcome Ownership & Continuous Alignment

• Ensure solutions deliver measurable business outcomes (e.g., revenue enablement, efficiency, user experience improvements)
• Maintain alignment between business expectations and delivery outcomes throughout initiative lifecycle
• Adjust solution approach as needed based on delivery feedb