Dental Services and Clinical Policy Manager- California

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Responsible for defining, managing, and improving the quality of services related to dental consultant clinical support, dental services, dental policy, and provider training, ensuring standards and expectations are met. Collaborates with stakeholders to meet SLAs and KPIs, monitors performance, and takes corrective action as needed.

Partners with operational and system teams, clients, and external vendors on policy, process, and workflow reviews, while overseeing daily business operations to optimize processes, manage resources, and ensure efficiency and productivity align with company goals.

Your role in our mission

• Manage the day-to-day activities to ensure dental consultant clinical support, dental services, dental policy, and provider training operations runs smoothly and efficiently.
• Develop and implement strategies to improve policy, workflows, productivity, and quality standards.
• Supervise, hire, train, and mentor employees to meet performance expectations and company goals.
• Oversee budgets, manage resources effectively, and negotiate with vendors and suppliers if called upon.
• Track key performance indicators (KPIs) to analyze performance and make data-driven decisions for improvement.
• Ensure projects have well-documented requirements, partner with cross-functional teams to pursue project development and Go Live deployment. Handle special projects as assigned.
• Contribute to long-term planning and align daily operations with strategic objectives.
• Ensuring clinical operations adheres to all relevant laws, regulations, and industry standards. 
• Other duties as assigned.

What we're looking for

• A minimum of five 5 years of management experience with progressive increase in responsibilities.
• Solid understanding of excel and data analytics. Ability to determine intelligence needed when assessing workflows, processes and SLA requirements.  
• Excellent verbal, written and presentation communications skills. Strong people management skills.
• DDS/DMD degree and/or Bachelor’s degree in business management, or a related field, preferred.

What you should expect in this role

• This is a hybrid position based out of Roseville, CA with potential to be remote
• Some travel may be required for training, seminars or other Provider support events, less than 25%.

Applications for this posting will be accepted until March 13, 2026. 

The pay range for this position is $121,900.00 - $174,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qua