Head of Business Operations

At Expa we’re dedicated to being the best place for entrepreneurs to create and build companies. Expa was founded in 2013 by Uber co-founder Garrett Camp to help bring great ideas to life. We’re builders, founders, and operators ourselves, who know the struggles that come with starting a new company, and what it takes to succeed. We support entrepreneurs with more than just funding — we offer a valuable network, office space, and our advice and expertise. Expa Studio combines technical and design expertise, operational support, and capital to turn bold ideas into category-defining companies. 

The Role

We are seeking an experienced and strategic-minded professional to join a new studio company as a Head of Business Operations. This leadership role is crucial in driving operational excellence, optimizing processes, and ensuring the overall efficiency of our organization. The ideal candidate will possess a strong blend of strategic vision, operational expertise, and leadership skills to enhance our business processes and contribute to our continued growth. 

Responsibilities

Operational Strategy:

• Develop and implement a comprehensive operational strategy aligned with the company's overall goals and objectives.
• Identify and prioritize areas for improvement in operational processes to enhance efficiency, reduce costs, and increase overall productivity.

Process Optimization:

• Lead efforts to streamline and optimize business processes across various departments.
• Implement best practices and continuous improvement initiatives to drive operational excellence.

Cross-functional Collaboration:

• Foster collaboration and communication between different departments to ensure smooth and efficient business operations.
• Work closely with senior leadership to align operational strategies with overall business goals.

Performance Metrics and Reporting:

• Establish key performance indicators (KPIs) to measure the effectiveness of operational processes.
• Regularly analyze and report on operational performance, providing insights and recommendations for improvement.

Resource Management:

• Oversee resource allocation, including staffing, budgeting, and technology requirements, to support operational goals.
• Ensure that the organization has the necessary tools and resources to operate efficiently.

Risk Management:

• Identify potential risks to operations and develop strategies to mitigate and manage these risks.
• Implement robust risk management processes to safeguard the continuity of business operations.

Team Leadership:

• Build and lead a high-performing operations team, providing mentorship and guidance to team members.
• Foster a culture of accountability, collaboration, and continuous improvement within the operations team.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field. MBA preferred.
• Proven experience in a senior operations role with a track record of success in optimizing business processes.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent leadership and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
• Exceptional communication skills, both written and verbal.
• Experience in developing and implementing operational strategies in a dynamic business environment.

If you are a strategic thinker with a passion for operational excellence and possess the leadership skills to drive positive change, we invite you to apply for this exciting opportunity as the Head of Business Operations. Join us in shaping the future success of our organization.

We're a small team and we want to try and spend as much time iterating during these early days of the idea. Because of this, the expectation for the Head of Business Operations position is that you will come into the West Hollywood office daily (M-F).