Retail Assistant Manager - The Outpost FS Vail

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

Retail Assistant Manager – The Outpost - Four Seasons Vail 

About the role: 

This role is responsible for assisting the Director of Spa & Retail with the day-to-day operations of the Four Seasons retail store. The Retail Assistant Manager will manage the Retail Attendants including staffing, standards training, guest service delivery, retail promotions and events, problem resolution, payroll, and maintaining supplies and equipment. This role will be responsible for keeping all store areas well maintained and the guest experience at the expected level.  

What you will do: 

• Assist the Director of Spa & Retail in overseeing the day-to-day operations of the Retail Store and constantly striving to improve the guest experience. 

• Assist in training, coaching, mentoring and leadership of Retail employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale. 

• Curate guest experience. Greet and assist customers in a friendly and professional manner. Help customers select products that suit their preferences. 

• Actively contribute to achieving sales targets. Upsell and cross-sell products while maintaining a high standard of service. Train staff in product knowledge, sales goals, and merchandising. 

• Responsible for communication and coordination with our