Veterinary Customer Service Representative, CVES

WHY WORK WITH US?
Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care.

Shifts:

• Weekday shifts: 4- 9 hour shifts 
• Weekend shifts: 3-12 hour shifts 
• Flexibility of schedule required

Compensation:

• $17.00-24.00 commensurate with experience

Benefits:

• Competitive salary
• Paid Time Off
• Insurance (Medical, Dental & Vision)
• Short/long term disability and life insurance
• 401(k) Retirement Plan
• State-of-the-art newly renovated front desk  
• Discounted pet products & services for personal pets
• C.E. Allowance
• Penn Foster Sponsorship Program
• Uniform allowance
• Cell phone discounts
• YMCA corporate memberships
• Team building and volunteer events
• Career development 
• Excellent opportunities for advancement and MORE!

Job Summary: Exemplify excellent customer service and honor hospital mission by providing quality care for patients and a gold standard of service for clients through providing information, problem-solving, responding to inquiries and documenting actions.


Job Description:

• Greet clients as they arrive at the hospital, opening lobby doors when necessary; present necessary paperwork for completion; make aware of refreshment bar and client bathroom locations
• Be aware of sensitive situations, showing compassion and empathy
• Enter client, patient, rDVM and financial information into hospital system.
• Schedule appointments for clients via telephone and in person
• Maintain Google Sheets documents (referrals, cancellation list, etc)
• Maintain upkeep and cleanliness of lobby area to include stocking refreshment bar, sweeping or vacuuming as needed, cleaning windows, tidying seating area and bathrooms (magazines, empty cups, etc)
• Process daily faxes/emails throughout the day as needed
• Maintain cash drawer and cash deposits
• Handle customer complaints and issues as they happen, advising; refer sensitive issues to Client Experience Manager
• Participate in routine CSR staff meetings and hospital staff meetings, contributing ideas and suggestions in an effort to continually improve and streamline CSR functions and the client experience
• Active demonstration of a “can do” attitude 
• On-call participation required (after training)

Physical/Environmental Requirements: This job classification requires that the applicant be capable of standing continuously for up to four hours with little or no breaks during; sitting; lifting up to 50 pounds; carrying up to 50 pounds; reaching; speaking