Security Officer - Flex Reception Desk

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer - Flex Reception Desk in Southfield, MI, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Flex Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal at a fast-paced tech, media, and telecom location as a Front Desk Officer, where you will welcome employees and visitors, support access control and badging, monitor entry points, and respond to security-related concerns with calm, clear communication. You will use computer and/or tablet tools to document activity and assist with requests, reflecting our agile, reliable, and innovative approach, a caring culture that puts people first, and teamwork with integrity.

Position Type: Flex

Pay Rate: $18.00 / Hour

Job Schedule:

DayTimeSun06:00 AM - 02:00 PM

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to employees, visitors, and vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Staff the front desk and serve as the first point of contact, greeting and directing visitors, answering phones, and providing general assistance.
• Help manage facility access by verifying identification, issuing visitor credentials, and maintaining accurate visitor and/or vendor logs.
• Monitor alarms, cameras, and other building systems from the front desk area and report irregular activity per site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating to site leadership and/or emergency services as needed.
• Support a professional lobby environment by communicating expectations for entry, deliveries, and restricted areas in line with site policies.
• Coordinate with onsite teams regarding scheduled guests, meetings, deliveries, and service calls, and communicate status updates to appropriate contacts.
• Complete daily activity reports and other documentation, including incident reports and shift handoff notes, using required systems and formats.
• Perform access control tasks such as checking badges at entry points near the lobby and assisting with lost badge procedures per site policy.
• Assist with basic facility requests at the front desk, such as contacting building management, submitting work requests, and/or directing individuals to the appropriate resource.

Minimum Requirements:

• Being comfortable using a computer or tablet is preferred.
• Having access control and/or badge experience is preferred.
• Having customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected vetera