Company:

INEOS Olefins & Polymers USA

Interested in joining a winning team? A team whose employees are empowered to make a difference?

Grade 34-35

Offer Range: $88,722 - 132,185

Organizational context
and job purpose

INEOS Organization:

INEOS is a global manufacturer of petrochemicals, specialty chemicals and oil products. It comprises 17 businesses, each with a major chemical company heritage.  Its production network spans 75 manufacturing facilities in 24 countries throughout the world.

Business Context: 

Headquartered in League City, TX, INEOS Olefins and Polymers USA is one of the largest producers of olefins and polyolefins in North America.  Ineos produces high-density polyethylene and polypropylene from one of its manufacturing locations at Battleground Manufacturing Complex.

The O&P USA business includes the product lines Ethylene, Propylene, Butadiene, Polypropylene and Polyethylene.  Manufacturing sites include Chocolate Bayou Works (Alvin, TX), Battleground Manufacturing Complex (LaPorte, TX), and Carson (Carson, CA), with a division office in League City, TX.  Overall O&P USA has ~ 1,200 employees, 1,400 contractors, and annual revenue of over $3 billion. 

How the Role Fits in and The Main Purpose of the Role: 

Customer Service Coordinator – Rail Operations main areas of activity performance include:

• Coordinate with rail procurement on all rail rate requests, major rail freight contracts, and RFPs (data mining/configuration/analysis, lane accuracy, minimum volume requirement compliance analysis, discussion with rail operations, and the businesses). 
• Authority to negotiate all non-contracted loaded revenue moves in the NAFTA region.
• Position involves extensive third-party (railroads and third-party logistics service provider) interaction.  
• Negotiation and settlement with railroads on the routing protocol, operations intervention/troubleshooting for rail shipments, route selection for optimum transit time, demurrage, diversion of rail shipments, and freight payment intervention.
• Cost and operations management (team member) relating to all rail diversions, demurrage, no bills, empty car movements, lease track agreements, freight payment reconciliation, and intervention on disputes and rebills for non-standard rail movements.
• Monitoring railcars through the Rail Exceptions dashboard, related dashboards, and other GVP reports, which are delayed or have been modified from their initial shipment plan, including the following occurrences:
  • Cars delayed more than three days past the customer’s required delivery date.
  • Cars idle in transit for more than three days.
• Manage communicating and tracking all customer railcars over 120/150 days
• Manage idle car escalations
• Validate twice per year the Firestone railcar weights
• Lead investigator for customer complaints (Traction) relating to Mexico rail shipments and shipments from CPChem.
• Owner of the Rail Exceptions dashboard, ensuring dashboard user compliance with dashboard rules, expectations, and constraints. 
• Monitor and take action for key rail customer-related dashboards to identify customers with problematic rail service, customer activity, or behavior that is adversely affecting rail operations and service.
• Escalate to Rail and Logistics Team Lead in the Supply Chain Distribution Center (SCDC) when intervention does not produce a scenario where cars continue their shipment movement or customer requested delivery date is in jeopardy.
• Manage re-billed and diverted cars, monitor the transit of relevant cars, and manage the revised ETA of the car in the context of the customer-requested delivery date. Review all data with the relevant CSA and communicate changes and remediation activity to the customer as appropriate.
• Proactively communicate railroad service failures and ETA adjustments for cars delayed more than three days versus the customer’s required delivery date.
• Develop and implement alternative supply options for meeting customer demand requirements or which are operationally preferred due to improved transit time or reduction in costs. 
• Interface with internal and external team members, including product and inventory planners, customer service representatives, mode team leaders, rail and logistics operations team leads, carriers, service providers, and customers, to create alternative supply solutions.
• A Single Point of Accountability (SPA) for Supply Chain Operations for significant rail operations events, including, but not limited to, force majeure, significant Weather and other Natural Disasters, and Product Contamination events.<