Manager of CSS Housing (Orange County)

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home (IH+H) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Role

The Manager of Community Support Services Housing Services will be responsible for overseeing the daily operations of the Housing Services program in the LA/OC or IE region. This role involves managing key program personnel, including Lead Housing Navigators, Lead Housing Case Managers, Housing Navigators, Housing Case Managers, Housing Retention Specialists and Program Coordinators. The manager will ensure the quality of their work in terms of both programmatic and contractual compliance as well as client-centered and ethical considerations. Responsibilities also include maintaining staff productivity, representing the program in community relations, administering corrective actions when program standards are not met, and assisting the Associate Director of CSS Housing Services with various administrative tasks. These tasks may include conducting documentation audits, participating in engagements with contractors, assessing reporting metrics, training new staff, monitoring program and contractual benchmarks, and contributing to workflow and policy development. 

Responsibilities

• Supervision of CSS Housing services staff includes overseeing and facilitating both qualitative and quantitative aspects of the CSS Housing Services job functions. This entails closely monitoring the work of both Housing Retention Specialists, Housing Navigators/ Housing Case Manager, Program Coordinators, and Lead Housing Navigators/ Housing Case Managers insofar as it is delivered punctually and in accord with contractual tenets, ethically and in accord with Illumination Foundation guiding principles, and that it meets internally designed standards.  

• The manager of CSS Managers will monitor outbound program referrals and will ensure that members are being linked properly in accordance with their needs. 

• The manager of CSS Housing Services will oversee the integrity of CSS Housing Services staff documentation, applying Illumination Foundation documentation standards when warrant.  

• The manager of CSS Housing Services will oversee relationships built between all CSS Housing Services Staff, Health Networks, and other housing providers and clients in the community.  
   

Client Care: 

• Manager of CSS Housing Services will ensure CSS Housing Services staff are using ethical, client-centered approaches when engaging members.  

• Manager of CSS Housing Services will ensure staff attendance at communal engagements where client-care details / strategies surrounding their members are being discussed.  

• Manager of CSS Housing Services will themselves take client-centered approaches when engaging clients.  

• Manager of CSS Housing Services will view documentation through a programmatic lens and a client-centered one, intervening in cases that fail to uphold our client care standards.  

• Manager of CSS Housing Services will ensure that all clients, issues, grievances, or concerns are addressed per Health plan accordingly.  

Leadership and Community Relations:

• Manager of CSS will empower community members in decision-making processes ensuring that initiatives are inclusive, resilient, and community driven. 

• Manager of CSS will provide ethical and inclusive leadership fostering trust and engagement within diverse communities. 

• Manager of CSS will be building trust and credibility to sustainable community engagements. 

• CSS Managers will effectively communicate strategies vital for connecting with and mobilizing community members. 

Collaboration: