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As a Bilingual Customer Engagement Specialist in our Dental Medicaid Call Center, you will be the vital link between our members and their dental care needs. In this rewarding role, you’ll provide compassionate support and expert guidance to Medicaid recipients, helping them navigate their benefits and access essential services. Your ability to address inquiries and resolve issues will directly impact the health and satisfaction of our clients, making you a key player in our mission to improve access to dental care. Join a dynamic team dedicated to making a difference in the lives of underserved communities while advancing your career in a supportive and collaborative environment!

At Avesis, our team is dedicated to ensuring that Medicaid recipients have access to the dental care they need. We serve as a trusted resource, guiding members through their dental benefits and helping them understand their options. By providing clear information and addressing any questions or concerns, we empower clients to make informed decisions about their oral health. Our department's purpose is to enhance the member experience by facilitating access to vital dental services, ultimately contributing to better health outcomes in our communities. Through our commitment to customer service, we strive to support those who may face barriers in navigating the healthcare system. Candidates must be able to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 8:00 p.m. Central Time.

Essential Job Functions: 

• Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity. 

• Capture member information accurately and update systems with complete and concise data. 

• Ensure flexibility, stay organized, and comply with constantly changing programs and business rules. 

• Investigate issues that cannot be resolved at the time of initial call.  Collaborate with internal teams to research and follow up with the Member until a resolution occurs. 

• Comfortable working in the healthcare field, with an acute awareness for privacy, confidentiality and professionalism. 

• Ability to determine proper issue escalation - joining forces with other internal departments for answers, therefore closing the loop and providing a solution for the Member. 

Requirements:

• High School Diploma or equivalent required. 

• 2+ years of experience in a healthcare customer service role.

• 1+ year of experience in a high-volume call center.

• Fluency in Spanish required.

• Ability to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 8:00 p.m. Central Time is required. 

• Proficient computer skills including Microsoft Word, Excel, Outlook required.  

• Capacity to work unencumbered and independently in a home office/virtual environment. 

• Internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 50 Mbps download/25 Mbps upload required.  *No mobile hot spots permitted.

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