Account Manager

Account Manager · Parsippany, NJ · Full-Time · In-Office

The Role

At Giftogram, appreciation isn't just what we do — it's who we are. As the #1 rated rewards and incentives platform on G2, we are transforming how companies engage with their employees, partners, and customers.

Giftogram helps organizations deliver digital rewards instantly — powering everything from employee recognition and customer engagement to research incentives and payouts through a simple, flexible platform companies genuinely enjoy using.

As an Account Manager at Giftogram, you will own a portfolio of existing customers and be accountable for both their success and their growth. You will serve as a trusted advisor to HR, People, marketing, and operations leaders — helping them build stronger recognition and rewards programs — while actively driving expansion within your accounts and developing new relationships across the organizations you serve.

You will turn initial use cases into company-wide programs.

This is not a maintenance role. It is an expansion role with a success-first foundation — and it requires someone with the relationship skills of a great account manager and the drive of a hunter.

In This Role, You'll:

• Own a portfolio of existing Giftogram customers — accountable for retention, satisfaction, and revenue growth within your book
• Own expansion pipeline within your accounts — identifying, progressing, and closing growth opportunities
• Identify and engage the centralized buyer within each account — the stakeholder with authority to expand Giftogram across departments, teams, and use cases
• Proactively map accounts — understanding org structure, budget owners, and untapped departments — and develop a clear expansion plan for every strategic account
• Open new conversations within existing accounts — engaging stakeholders and departments not yet using Giftogram
• Run discovery conversations and consultative account reviews that uncover new use cases, surface unmet needs, and position Giftogram as the standard platform across the organization
• Partner closely with the AE team to escalate enterprise-level opportunities and collaborate on accounts with significant multi-department potential
• Monitor account health signals and take proactive steps to protect retention and reduce churn within your portfolio
• Maintain accurate and up-to-date records in HubSpot — account maps, expansion opportunities, activity logs, and next steps always current

You Might Be a Great Fit If:

• You have 2–5 years of experience in Account Management, Customer Success, or inside sales — with a proven track record of growing revenue within an existing account base
• You have a hunter mentality within a warm territory — you are not satisfied with flat retention and are always looking for the next opportunity inside an account
• You build relationships quickly and credibly at every level of an organization — and know how to navigate to the right buyer
• You are proactive and commercially minded — you identify expansion opportunities before customers ask and know how to build a business case for growing a program
• You are comfortable owning a number — you take pride in growing your book of business and being measured on retention and expansion
• You are disciplined and organized — you manage a portfolio of accounts without letting relationships, follow-ups, or priorities slip
• You are coachable and driven — you take feedback seriously, implement it quickly, and continuously work to improve your craft
• You are energized by growth — keeping customers happy is the baseline, not the goal. You want to help them do more.

Why Giftogram?

Giftogram is the #1 rated rewards and incentives platform on G2 — ranked in the top 0.07% of all software companies based on verified customer reviews. More than 22,000 businesses trust Giftogram to send digital rewards instantly — with zero fees, zero markups, and zero contracts. Today, 1 in 3 Fortune 500 companies use Giftogram in some capacity.

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