People Operations Manager

JOB DESCRIPTION

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what's ahead. That's why we built the first Agentic Insurance™ system --- where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk®.

As People Operations Manager, you’ll play a hands-on role in building the programs and processes that help our people do their best work. You’ll manage and coordinate the systems that keep our people function running smoothly, from onboarding and performance cycles to benefits and employee experience.

You’ll partner closely with the Head of People to translate strategy into execution, ensuring our processes are efficient, consistent, and aligned with how we work as a company. This is a great opportunity for someone who thrives in a dynamic environment, loves bringing structure to ambiguity, and takes pride in making things run seamlessly.

YOU WILL:

People Systems & Processes

• Administer and maintain our HR tools (Rippling, Lattice, Google Workspace).
• Manage day-to-day workflows including onboarding, offboarding, compensation updates, and data accuracy.
• Document and refine processes to create clarity and consistency across the employee lifecycle.
• Support automation and process improvements that enhance accuracy and scalability.

Onboarding & Offboarding

• Lead end-to-end logistics for onboarding and offboarding, ensuring a seamless and organized experience.
• Partner with recruiting and hiring managers to implement 30/60/90-day plans for new hires.
• Collect feedback from new employees to identify and execute improvements to the onboarding process.

Performance & Feedback Programs

• Coordinate performance cycles,  including setup, scheduling, reminders, and tracking.
• Maintain and update templates, forms, and documentation to support reflection and feedback.
• Partner with the Head of People to roll out engagement surveys and follow-up actions.

Benefits & Compliance

• Manage benefits enrollment, 401(k), and leave programs.
• Respond to employee questions with accuracy, empathy, and confidentiality.
• Keep HR documentation current and ensure compliance with legal requirements.

Culture & Experience

• Plan and execute company events, offsites, and team-building moments.
• Manage employee milestones (birthdays, anniversaries, shoutouts) and internal recognition efforts.
• Coordinate wellness, swag, and culture programs that reflect our values and connect our remote team.

YOU HAVE:

• 5+ years of experience in People Operations, HR, or similar roles within high-growth or remote-first companies.
• Experience managing core HR systems and tools (e.g., Rippling, Lattice, G Suite, Slack).
• Detail-oriented project manager who thrives on systems, documentation, and execution.
• Strong interpersonal and communication skills — able to work with a wide range of teammates and leaders.
• High integrity, discretion, and empathy — you care deeply about people and want to make work better.
• Bonus: Experience supporting performance management, learning and development, or engagement programs.

WHO YOU’LL WORK WITH:

• Tanner Hackett, CEO & Founder: Having founded two other major startups, including Button and Lazada, Tanner now spends his time focused on mental health through his philanthropy, Open Minded.org, in addition to reading, surfing, yoga, and enjoying the outdoors.
• Ali Penny Fiedler, Head of People: Ali joined Counterpart as Head of People following a 13 + year stint at Yext, most recently as VP of Recruiting Programs. Her experience is rooted in building and scaling teams with the best people. She’s previously built and led teams in Sales, Client Support, Operations, Client Success and most recently designed and managed a Rotational Program.
• Chris Shafer, Chief of Staff: Chris is a published scientific author, having studied the neural correlates of gratitude at the lauded Brain and Creativity Institute. He has since helped to launch numerous businesses in which he held a variety of critical roles from product management to business operations to strategic partnerships. Chris r