Senior Site Reliability Engineering (SRE) Manager

Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.

 

 

As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the COMMERCIAL & INVESTMENT BANK Merchant and Commercial Card Production Management, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities

• Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability
• Effectively negotiates with peers and executive partners to ensure optimal outcomes for all 
• Drives the adoption of site reliability practices throughout the organization
• Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics
• Drives a culture of continual improvement and solicits real-time feedback to improve the customer’s experience
• Ensures your team collaborates with other teams within your group’s specialization and avoids duplication of work where possible
• Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes
• Provides personalized coaching for entry to mid-level team members 
• Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences 

Key Responsibilities:

• Leadership and Team Management:
  • Lead and mentor a global team of site reliability engineers, fostering a culture of innovation, collaboration, and continuous improvement.
  • Provide leadership training to enhance strategic thought leadership capabilities and understanding of SRE tenets.
• Operational Efficiency:
  • Implement enhanced communication protocols and structured prioritization processes to streamline operations and reduce missed deliverables.
  • Develop a dashboard for resource capacity monitoring to enable real-time adjustments and better capacity planning.
• Strategic Service Improvement:
  • Introduce automation and AI-driven solutions to improve monitoring, telemetry, and communication processes.
  • Deploy AI algorithms for pattern and trend detection to proactively address potential issues and optimize system performance.
• Onboarding and Recruitment:
  • Develop a comprehensive onboarding program for new SREs to accelerate integration and productivity.
  • Expedite the hiring process to fill open positions and ensure the team is adequately staffed to meet demands.
• Alignment with SRE Tenets:
  • Implement training programs focused on the five key SRE tenets, ensuring all team members understand 

Required qualifications, capabilities, and skills

• 15+ years of experience in site reliability engineering, with a focus on financial services. 
• Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
• Experience leading technologists to manage and solve complex technological issues at a firmwide level
• Ability to influence the team’s culture by championing innovation and change for success
• Experience hiring, developing, and recognizing talent
• Strong communication skills and a desire to mentor and educate others on SRE principles and practices.
• Technical proficiency in Python, Java, AWS Cloud, Jenkins, Terraform, Kubernetes, Docker, and monitoring tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk.
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab,