Patient Service Coordinator III

Site: North Shore Medical Center, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Under the administrative direction of the Cardiology Manager, the Patient Services Coordinator Level III, is responsible to perform PSCII job responsibilities at a level of competence not requiring constant supervision. The PSCIII is responsible to work with the peers daily in the Diagnostic Cardiology Department and the Pacemaker Clinic Department.

The PSCIII is responsible to direct the daily operations of the PSCII’s. Assist with staff scheduling, reviews technical and or workflow problems with the Manager of Cardiology. Review problems with equipment, purchases or personnel policies with the Manager of Cardiology.

The Patient Services Coordinator Level III (PSCII) ensures compliance with patient care quality standards. Assists with performance improvement activities within the department. Maintains efficient department operations while following compliance with all JCAHO, state, federal and local regulatory laws, standards and protocols.

 

Qualifications

• Computer, mouse and keyboard skills.
• Knowledge of email, Microsoft word, Microsoft excel and Microsoft powerpoint. Word processing skills; spreed sheet skills, accurate data entry and typing.
• Familiarity with HMO, managed Care and various coverage options:
• Effective oral and written communication skills; familiarity with medical terminology; effective interpersonal and communication skills for interaction with customers and others; organizational skills to work in an efficient, orderly fashion; ability to work effectively under pressure of time, volume with numerous interruptions; effective interpersonal skills to build rapport with others.
• Ability to function effectively in an emergency situation.
• Ability to Prioritize work.
• Previous office work experience required; preferably in a clinical setting. 
• Candidate must have experience with the following:  creating spreadsheets and databases; knowledge of ICD10 and CPT coding
• Experience with computerized patient information systems preferred
• HS Diploma required

 

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

81 Highland Avenue

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by