AV Installation & Service Manager

Company Description

IGI provides large scale, high-resolution audio-visual systems for advanced visualization applications and world-class corporate AV solutions to top companies across the USA.

All IGI solutions are the culmination of our vast industry experience in delivering cutting-edge technologies and our unwavering reliability, quality, and attentive service. We incorporate innovative technologies from manufacturers such as Samsung, Planar, Sony, Barco, Crestron, NVIDIA, Christie Digital, Crestron, Poly, and Microsoft Teams in our systems.

Job Description

We have an immediate opening for an AV Installation & Service Manager to join our Michigan office located in Commerce Township. We seek individuals with audio visual technical aptitude and a great attitude. Ideal candidates will have relevant experience in the audio-visual industry.

The AV Installation & Service Manager and ALL our employees are the most important asset driving our continued success and our culture places great value in hard work, moral integrity, and mutual respect. We offer a professionally rewarding and collaborative workplace environment with many opportunities to learn new things, grow, and contribute while respecting work-life balance.

Please visit our website to find out more about us and this job at www.werigi.com. A satisfying and rewarding career with commensurate pay and generous benefits package including medical, dental and life insurance, Simple IRA, paid company holidays, and more could be awaiting you.

All applications will be held in strict confidence. IGI is an Equal Opportunity and Affirmative Action Employer.

Primary Role

Lead the installation team in the successful completion of commercial audio-visual system installations on schedule and within budget.  Direct the preventative maintenance and service of AV equipment.

Detailed Activities

• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Mentor and train level I and II AV installation technicians
• Willingness to be very hands-on with installation and service related work as needed
• Manage or perform service calls and ensure periodic preventative maintenance services are properly completed on schedule
• Assist in troubleshooting technical issues on installations and service events
• Participate in project meetings (on-site or virtual) including site trade coordination and customer update meetings
• Recognize and adjust to customer needs
• Balance multiple tasks and changing priorities
• Exercise appropriate judgement when dealing with customers and planning/executing tasks
• Read and interpret architectural drawings, schematics, and blueprints
• Test and evaluate new technology and methods of implementation
• Direct any sized project and assign tasks to the appropriate technician(s)
• Accountable for ensuring that all job tasks are performed in accordance with IGI standards
• Develop departmental goals, objectives, and improve operating procedures

Qualifications

• Minimum high school diploma or equivalent
• Advanced knowledge of and experience with the installation and service of commercial AV systems
• Ability to effectively communicate with clients and colleagues
• Must be able to differentiate colors
• Formal education or prior experience in electronics or other related industries preferred
• 4-6 years of related experience as an AV technician preferred
• 2-3 years in a lead or supervisory role required
• Physically able to lift up to 50lbs
• Must hold a valid driver’s license with a clean driving record
• Must be authorized to work permanently in the United States

Certifications

• Samsung Certified Installer of dvLED preferred
• AVIXA CTS/CTS I
• Dante Level 1 & 2 Certification
• Biamp TesiraForte Certification
• Crestron DigitalMedia Certified Engineer
• Position is based in Commerce Twp., Michigan (some relocation assistance may be considered)

Travel

Regular local and occasional out of state/overnight travel.

Normal Work Hours

Monday-Friday 8am-5pm.

Pay

Salary range is $72,000 - $110,000 depending on experience.

Additional Information

IGI focuses primarily on three key segments of the AV space: 1) Advanced Visualization, 2) Advanced Audio-Visual Integration, and 3) Corporate AV Integration.

Advanced Visualization projects involve the design, engineering, fabrication and building of large scale, high-resolution visualization systems for the Fortune 50 and U.S. Military. These technology solutions include PowerWalls, virtual reality (VR) Rooms, and immersive stere