Retail Associate - Tennis Warehouse & Running Warehouse - Dunwoody, GA

Description

$16.00 - $19.00 an hour

Hiring part time

Weekend only

About Us

We are a dynamic e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.

Behind the scenes, our warehouse operates with precision and efficiency. Our dedicated team carefully stocks, retrieves, and packs each order, ensuring every package leaving our facility is accurate and promptly shipped. We take pride in building trust with our customers, who rely on us to deliver their purchases reliably and on time, every time.

Join our team of hard-working associates committed to maintaining our high standards of service. Together, we strive for excellence while embracing straightforward solutions to exceed our customers' expectations.

Sports Warehouse is comprised of:Tennis WarehousePickleball WarehouseRunning WarehouseTackle WarehouseRiding WarehouseInline/Ice/Derby WarehouseSkate Warehouse

Purpose of Position

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.??? 
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.? 

Duties and Responsibilities

Retail Customer Service

• Welcome customers as they enter the store and offer assistance with finding products. 
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner. 
• Display a comprehensive and current understanding of company policies, procedures, products and services. 
• Process customer purchases accurately, using the register or POS system. 
• Maintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment. 
• Be flexible during busy times by helping fellow team members and multi-tasking. 
• Maintain a safe and clean work/shopping environment. 
• Continuously learn and develop skills, procedures and information relevant to the position. 
• Understand resources available to locate answers to product questions. 
• Address customer complaints or concerns, resolving issues in a professional and timely manner 
• Communicate with other departments when necessary, regarding any customer matters. 
• Escalate complex issues to higher management when necessary. 
• Additional responsibilities may include participating in training clinics, events and providing product feedback for use on the website. 

Racquet Service 

• Carefully and efficiently install strings according to racquet specifications. 
• Identify possible damage or defects to racquets and/or strings and assess the necessary corrective actions. 
• Repair and/or replace accessories as needed. 

Requirements

Required Skills

• Ability to understand and calmly address customer needs, concerns, and complaints effectively. 
• Ability to learn and use new technology quickly. 
• In-depth understanding of the products or services the company offers to effectively assist customers. 
• Ability to learn about new products, services, or updates as needed. 
• Proficient in Microsoft Office Suite. 
• Demonstrate ability to learn new software applications. 
• Communicate clearly and professionally during conversations.  
• Demonstrate active listening skills.  
• Approach problem-solving with creativity and innovation. 
• Exhibit a professional demeanor in all interactions.  
• Interpret and execute written and verbal instructions accurately. 
• Follow directions well and gain clarification as needed. 
• Adapt to new circumstances and execute multiple tasks and deadlines.  
• Excellent organizational skills and attention to detail.   
• Maintain focus and attention to detail effectively. 
• Work independently and remain motivated. 
• Recognize when to seek assistance and collaborate effectively. 
• Foster a positive attitude and strong work ethic, contributing positively within a team.  
• Maintain a standard of conduct that will maintain an orderly and productive workplace. 
• Uphold standards of safety and cleanliness in the work environment. 
• Practice good judgement in actions and dec