Team Lead, Global Service Center

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

What you will enjoy working on:

• Managing a growing team of Mobility specialists who help new customers with visa processing flow

• Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs

• Becoming an expert user of the Deel platform so that you can enable specialists to deliver effective training to new joiners , educate customers whenever needed and provide credible guidance on features and functionality

• Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members

• Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience

• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

• Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development.

You will be successful if:

• You have proven experience leading a Customer Support, Mobility , Credit Control or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years.

• You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting

• You are a flexible team player, and enjoy working on a diverse team.

• You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

Bonus Points:

• Previous experience with operations/ payroll /mobility /credit control or  finance/ accounting

• You have experience working with clients and team members from multiple countries and across multiple time zones

• You have experience working on a remote team

• You have experience working at a high growth start-up or scale up

• You have Fintech or HR tech experience

• You are multilingual

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

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