Regional Operations Manager - Final Mile
The Suddath CompaniesAbout the role
Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
- For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead the operational managers and support their overall performance to include: Supporting development of their teams; Identify high performing team members addressing next steps as needed; Coach, motivate and reward appropriately; Perform annual evaluations; Address under performance through corrective actions.
- Establish and enforce roles and responsibilities in each assigned location to drive efficiency and customer satisfaction scores.
- Establish and enforce policies, procedures and protocols to drive operational effectiveness and ensure adherence across operations and the company.
- Provide oversight and guidance regarding the selection of independent contractors/drive teams to assist in meeting capacity needs.
- Assist in the development of the business plan needs for each location for annualized equipment, vehicle, and staffing needs for budgetary establishment purposes.
- Exhibits active involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goals.
- Actively review key performance measurements and ensure process improvement strategies are identified and incorporated.
- Engages with clients in weekly, monthly, and quarterly business reviews for your assigned markets.
- Conduct meetings with reporting leaders to improve team and contractor quality metrics.
- Assist and support Leaders in achieving Safety and Quality requirements, engaging and connecting with across teams as needed.
- Establish effective communication and relationships with customers and clients to ensure performance measurements and goals are understood and achieved.
- Review claims activity within Region and perform root cause analysis to determine corrective actions and minimize future risk.
- Works with leadership to design and implement strategies to improve overall performance per client scorecard and address customer escalations.
- Leads cross functional partnership across multiple levels/departments within the organization to define and implement best practices and achieve overall success within the operations.
- Ensures appropriate support is provided in varying areas of operations that may be needed.
QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
High School Diploma, GED, or equivalent required. Four (4) year college degree in Business, Supply Chain Logistics, or related field prefe
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