Line Service Technician I

Position Summary 

This position is a great way to break into the Aviation Industry, with little to no previous experience. The Line Service Technician is primarily responsible for fueling, towing and the servicing of general aviation, military, business and commercial aircraft, with a high priority for safety and strong customer service skills in a fast-paced environment. They will also provide total customer support throughout the organization, to include operating the Fixed Base Operations (FBO) front desk and lobby, and other concierge services. We provide a robust training and development program that will equip you for growth in this role, and future roles within the Aviation Industry. 

Business Unit Overview

Metrea Executive Aviation (MXA) has established itself as a versatile force in the business aviation industry, offering an array of specialized services. It operates four business units across the spectrum of business aviation. Providing Part 135 Charter, Aircraft Management, Part 145 Repair Services, and Fixed Based Operations (FBO). Operating as a subsidiary of Metrea, a defense company with a mission to harness commercial innovation for national security challenges. MXA This multi-faceted approach allows MXA to deliver value-enhancing core services while simultaneously evolving to augment enterprise capabilities, fully aligned with Metrea's strategic vision of delivering effects-as-a-service across multiple domains.

Metrea Enterprise Overview

Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects as-a-service across a spectrum of domains including Air, Space, Electromagnetic & Cyber, and Simulation. Metrea Management provides central services to 12 global business units via Operations, Solutions, Strategy, Legal, and Finance teams. 

Essential Functions Statements 

• Marshal aircraft
• Create and maintain a welcoming and customer service oriented environment
• Present a professional image 
• Develop and maintain excellent relationships with new and existing clients and crew members to maximize client satisfaction and to secure long-term business relationships
• Effectively communicate company’s full range of services (charter, catering, etc.)
• Process customer purchase and fuel transactions on a daily basis
• Responsible for trip details including but not limited to passenger catering, transportation, lodging  and other needs
• Manage communication lines, multiple phone system and a two- way radio.
• Fuel and move aircraft (no previous experience required, we will train) 
• Provide amenities for customers (coffee, ice, newspaper, etc.) 
• Organize and clean for facility as necessary on a daily basis
• Provide ground support equipment
• Assist with baggage and escort passengers to other facilities
• Maintain facility and equipment
• Complete the Safety First training - N.A.T.A. (National Air and Transportation Association) 

Competency Statements

• Must possess a positive attitude and willingness to achieve complete customer satisfaction
• Ability to maintain effective working relationships with all levels of management
• Basic math skills, fuel calculations & quantity conversions
• Must be a team player
• Commitment to company values
• Customer service oriented

Supervisory Responsibility
 None

Work Environment
 This job operates in an environment that varies from office to shop-floor locations, ramp & outdoors with potential adverse weather conditions and high noise levels.

Physical Demands
This is a largely physical role.

Expected Hours of Work
 This is a full-time position with working hours and shifts that may vary between rotating shifts that include nights, weekends, and holidays. Hours and work shift may change in accordance with department and business needs. Non-Exempt employees may be required to work over 40 hours per week with approval from department manager 

Facility Location:  

7200 NW 63rd St, Bethany, OK 73008

 Travel
 0%-10%

 Required Education, Experience and Certificates
 Education: High School Diploma or GED 

Computer Skills: Basic Computer Proficiency

 Preferred Education, Experience and Certificates
 1 year of general aviation experience  
 
 Work Authorization/Security Clearance
 Employee must be a US