Intensive Case Manager - 2023980

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Case Manager position is part of the Preferred Communities Case Management Department, with a focus on integration through intensive case managements services for newly arrived Haitians and other eligible populations. Through service plan development, coaching, education, and referrals, the Case Manager ensures that clients gain the skills, knowledge and resources necessary to integrate into their new community. This position has responsibility for providing intensive case management services to clients with complex medical conditions and clients facing multiple vulnerabilities including but not limited to, survivors of torture, single parents, clients with psychological conditions or at risk of suicide, elderly clients, disabled clients, or young adult clients without parents. Client service plans will be goal-focused and time-bound with a focus on the client’s ability to become independent from World Relief in meeting needs. The Case Manager will work closely with World Relief teams and departments, volunteers, community organizations, and service providers to promote and facilitate self-sufficiency among enrolled clients.
1-year limited term

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Client Services   
• Create individual client service plans with specific goals leading to client independence to be achieved within the program period. The caseload at any given time will be approximately 25 individuals.   
• Track and evaluate client progress during program during program to determine client’s progress toward goals and work with client to identify new needs and actions needed   
• Conduct home visits and assess ongoing needs to assist client in meeting service plan goals   
• Identify specialist medical providers and coordinate client appointments to ensure that medical needs are met in a timely manner   
• Assist clients to navigate health insurance requirements for accessing medical specialist care and educate clients on how to work with health insurance to pay medical bills   
• Provide transportation to medical and medical related appointments, assisting clients to become independent in navigating appointments   
• Assist clients to arrange for transportation to follow-up appointments and to establish future transportation plans   
• Make appropriate referrals to community agencies for services not provided internally   
• Effectively exit clients from intensive service provision at the conclusion of the program period, including referrals to internal departments and/or outside entities   
• Attend other duties as assigned     

Planning, Reporting, and Coordination   
• Coordinate with outside agencies/organizations to meet client needs, advocating and mediating on behalf of clients, as needed   
• Coordinate with primary care providers, specialist medical providers, and medical insurance providers to ensure that clients receive appropriate, timely medical care   
• Coordinate with other WR teams and departments to provide strong collaborative care   
• Participate in weekly case planning meetings with direct service staff and program management staff   
• Ensure monthly reporting information is submitted in a timely and accurate manner, and all Preferred Communities (PC) program requirements are met.     
• Administrative Responsibilities   
• Complete program-required forms within specified time frames, ensuring that forms are accurately recorded and filed   
• Maintain accurate records of client files, case notes, new providers, use of interpretation, and reporting records 
• Actively p