IT Business Implementation Analyst 3

The Global Physical Security (GPS) Data Center Systems Team manages technology enabling the GPS Operations Data Center Team to provide physical protection to Data Center property, assets, and infrastructure. Oracle utilizes internal owned Data Center locations and third-party external Data Centers managed by co-location service providers. 

Oracle is seeking an experienced security professional to join our team. This new position will initially be responsible for the development, leadership, and management of a dedicated service team located onsite in Abilene, TX, USA. This position will focus on break-fix, maintenance, and security system service to the locally deployed Physical Security Systems and all associated hardware that support the GPS Line of Business. 

 

The qualified candidate will report directly to the Director of Global Data Center Security Systems who is based in the UK. Periodic regional travel may be required. This is an Individual Contributor (IC) role that has no direct reports but will have oversight of contracted security systems staff across their scope of responsibility.

 

ESSENTIAL FUNCTIONS:

 

1.    Provide operational direction and oversight so that the GPS strategic initiatives, in relation to the Data Center operational security program, are maintained consistently. These initiatives include, but are not limited to:

• Position is physically located onsite @ Abilene, TX, USA
• Management of the Regional Data Center Security Systems Service Desk, closely managing all elements of service from ticket creation through to resolution; completing regular meetings with our service provider. 
• Provides mentoring, development, and guidance to junior service team members. 
• Provides monthly service ticket statistical data and analysis thereof.
• Meets customer service financial objectives by forecasting requirements, preparing the annual service budget, scheduling expenditures, analyzing variances, and initiating corrective actions. Also includes the processing of vendor invoicing and payment plans.
• Works closely with cross functional support teams to ensure that service is compliant with all requirements.
• Provides technical support for Lenel Access Control and CCTV, Key management, and all other technical systems as required.
• Partnership with Oracle Lines of Business and external audit regulatory bodies to ensure physical security compliance with diverse auditory requirements; including, but not limited, to SSAE 18, ISO, and PCI.
• Customer Service - providing quality advice to Oracle employees on all aspects of Physical Security as it applies to Data Center security.

 

2.    Working with 3rd party security service providers to maintain global oversight for the recruitment, selection, orientation, training, development and retention of high caliber security systems and technical support staff. 

• Maintains recognized industry standard physical and technical security best practices by ensuring a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Performs additional functions as directed by the Director of GPS Global Data Center Security Systems as necessary to achieve assigned business objectives. 

 

REQUIREMENTS:

 

1. Managerial:

• Required to have at least 10 years’ experience within the security industry, ideally having gained experience as an installation / repair engineer in the field. 
• Possesses a proven track record in both Service Desk Management and Supplier Management.
• Minimum of 3 years of experience successfully managing Physical Security Systems Service Desk teams within Data Center environments, providing team leadership, mentoring and management. 
• Must be self-motivated, but equally comfortable working within a team or alone and requiring minimal supervision.
• Must be a team player, ideally with global exposure to working with individuals from different cultures, backgrounds, and experiences.
• Outstanding interpersonal and customer service skills.
• Ability to communicate and articulate with a high level of proficiency in both the written and verbal format at all levels, up to and including Corporate Executive leadership. 

 

1. Technical:

• Strong