Sr. Director, Retirement Solutions Business Communications

Business Communications
The Retirement Solutions Employee and Business Unit Communications role serves as a senior communicator supporting TIAA's Institutional Retirement business managing employee and executive communications. This role will be responsible for developing and executing the Chief Institutional Client Officer's internal communications platform to best reach internal employees and key partners, and manage a comprehensive & creative strategy to share successes and results of the business and teams. This leader provides critical leadership, direction, and expertise in the development of integrated and long-term communications strategies that further the strategic objectives, plans and vision. This individual will partner closely with the Senior EVP, CAO team, HR business partners and other key stakeholders including other communicators across the broader Retirement Solutions organization to drive a coordinated and streamlined approach to employee communications, including the development of ongoing programs to inform, engage and motivate the employee base. This role will create the Senior EVP's internal communications, and collaborate on the strategy, planning and preparation for employee meetings. This individual will also be responsible for the execution of critical employee communications around significant business developments, including personnel, operations and strategy changes.

In addition, this role will support the myriad of business unit communication needs including communications in support for the SEVP's leadership team, Institutional Retirement-specific frontline communications, client-facing communications, operational communications, and organizational newsletters.

The Senior Director will manage across internal communications programs to ensure the collective team is reaching the right audiences via the most optimal channels. Importantly, this individual will coordinate and collaborate across other communications partners within the overall Retirement business to drive consistency of message and integration.



Key Responsibilities and Duties

• Accountable for partnering with the TIAA Marketing & Communications functions to ensure alignment with the enterprise marketing & communications strategy and further embedding it within the Retirement Solutions organization.
• Serves as the executive communicator for the SEVP, Chief Institutional Client Officer of TIAA’s Retirement business
• Sets the strategy/develops plan for the SEVP, Chief Institutional Client Officer internal visibility platform. Develops presentations, statements, talking points, and other strategic communications materials to support internal communication needs
• Enable and communicate the strategic plan, responsible for developing engaging approaches and presentations that reinforce connection to TIAA business strategy and align with the SEVP’s vision for the organization
• Creates ongoing employee communications programs to drive culture change and reinforce business priorities in support of the organization’s goals and objectives
• Produce/manage all-team meetings and Town Halls; includes in-person events and direct production of written and visual media, including videos, intranet articles and email communications.
• Partners with the SEVP, CAO and HR business partners to drive employee engagement activities across a variety of internal channels
• Finalizing the required board and executive updates specifically ensuring the brand and narrative are appropriate for the audience.
• Serves as a “central’ senior communications leader and strategist to foster a one-team mentality across the organization; align resources to priority areas; ensure coordinated and consistent communications are disseminated across the business in an efficient and productive fashion
• Maintains superior knowledge of the business, clients, industry trends and issues to ensure executive and employee communications support strategic business goals
• Prepare executive-ready narratives describing all aspects of transformation and strategy efforts as required for enterprise and other cadences.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Required:

• 5 + years of financial services experience

Preferred:

• 7 + years of financial services experience
• Retirement experience
• University Degree

Position will report to CAO, Head of ROO, Raymond Bellucci.<