International Customer Success Representative

About us

At Pearson, our mission is to add life to a lifetime of learning. We believe in the transformative power of education and are dedicated to creating vibrant and enriching learning experiences designed for real-life impact. Our vision is to help everyone realize the life they imagine through learning. We are committed to bravery, decency, and imagination in everything we do. Recently, Pearson has been recognized for its innovative approach to education and its commitment to sustainability, earning accolades for our efforts in driving positive change in the learning landscape. Learn more at: Our Company | Pearson plc We are Pearson. 

 

Customer Success Representative, remit of the role

• Subscription Management (Digital courseware and iPLS)
  • Account Management - following checkpoints throughout the year to make sure schools are engaged with their services/subscriptions via outbound calls and email.
  • Constantly having renewal-based conversations in a natural and authentic way.
  • Analyse school accounts to identify upsell and cross-sell opportunities
  • Offer virtual training and solutions to improve customer engagement 
  • Helping schools to set up accounts on the platform
  • Build and monitor sales pipeline 
• New and key Edexcel Customer support
  • Set-up and how to use Edexcel platforms: EOL, ATS, EW, Results Plus
  • Introductions to customer support portal and iPay
  • Talk through the welcome pack, points of contacts and upcoming training dates.
  • Offer their admissions teams a session on the parent marketing support and tools available
  • EO Training on JCQ ICE 
  • Offer overview of free and paid-for resources that support qualification delivery 
• Sales operations support
  • Order management and tracking.
  • Invoicing follow up and dealing with arising issues.
  • Cash reconciliation and credit control matters
  • Following through issues with customer services

 

Experience needed - essential and desired

• Must: 
  • Have experience in building long-term relationships with customers
  • Have experience of working in sales/targets driven environment
  • Successful track record closing sales 
  • Offer solutions to meet customers’ needs
• Desired:
  • Experience in Retention
  • Good Communication with senior people 
  • Have Customer Service experience
  • Familiarity working with digital product and services 
  • Sales pipeline management 
• Essential skills
  • Be proactive
  • Be able to work independently and good time management
  • Results oriented & Excellent problem-solving skills
  • Good excel skills and ability to manipulate data and report on performance
  • Be open to training and development 
  • Good Communication and listening skills
  • Be reliable
  • Fluent English with additional languages considered an asset
  • Flexible with priority changes but always focused 
  • A desire to have an in-depth knowledge of the company and its customers 
  • Good consultative skills - be able to ask open questions

 

What Sets us Apart? Culture, Benefits and Rewards 

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams, and their families too. There is a range of options, but when you join our Pearson family these are some of the benefits that we offer that you can look forward to: 

• A competitive salary
• Work in global environment and grow your professional network 
• Unlimited access to rich sources of knowledge (Over 22000 Pearson materials)
• Attractive benefits including MultiSport Card, cinema and theatre tickets, touristic excursions, etc.) 
• Private health care for you and your family
• Accident insurance for you and your family 
• Opportunity to master your English skills at daily work and/or by taking companywide English classes 
• Work-life balance, Flexible working arrangement 
• Paid leave for volunteer purposes 
• Annual bonus based on performance
• Annual Christmas funding
• Holidays funding (biennially)
• Fantastic Pension plan, PPK at 4%
• Invest