Sr. Systems Engineer, AV Collaboration, IT Delivery

JOB SUMMARY

This role is responsible for all aspects of engineering, build, and testing of world class Audio Visual, Collaboration and Conference Room technologies for Marriott International HQ and regional associates. Collaborating with end users and key partners, this role will define requirements building a design that is future forward, user friendly, and repeatable and then perform rapid prototyping in order to validate that the solution works. This role will ensure design and technical integrity are maintained to the requirements; as well as ensure that the user experience puts people first without compromising the security of the company.

The individual should be familiar with the standards and executable actions required for the conception, design, build, and testing activities required for delivering reliable AV and Conference Room technology and other capabilities associated with collaboration and conferencing technology such as Teams, Zoom, Polycom and Crestron with a vision for simplicity, automation, self-empowerment, and user experience.  Overall experience in developing technical solutions for the workplace leveraging latest AV and Conference room technology will be critical.

Education and Experience

Required:
•   Undergraduate degree in Computer Science, Engineering, or a related discipline; or the equivalent combination of education, technical training, or work/military experience.  
•   7+ years in Information Technology field with a minimum of:
o   5+ years of architecting, building and managing technical solutions for the workplace leveraging AV technologies such as AvB, Dante, BiAmp, Crestron, Polycom, Extron, Shure, Cisco and other vendor solutions  
o   5+ years working with third party service suppliers and ITO organizations – should include financial, SLA and service definition functions.
o   4+ years’ experience managing OEM relationships.  
o   3+ years architecting, building, and managing collaboration technologies such as Microsoft Skype and Teams, Zoom, Cisco Webex and other highly used collaboration tools by fortune 100 companies.
•   Experience working with remote and offshore development and support teams
•   Proven experience in supporting large hybrid events scaling to thousands of attendees, including a combination of in-person and virtual 
•   Prioritize proactive measures and strategic planning to prevent incidents and improve operational resilience


Preferred:

•   XiO Cloud Platform and Infrastructure or similar tools
•   Audinate Cloud Platform and Infrastructure
•   BIAMP certifications
•   Understanding of Agile/Lean, Design Thinking and Riskiest Assumption Testing methods.
•   Demonstrated understanding of modeling management policy and solutions for a highly-available collaboration services.
•   Experience with developing business cases, technical designs, and financial models
•   Relevant experience or understanding of collaboration offerings from Google, Microsoft, Oracle, IBM, Cisco and other major players in industry
•   Excellent communication skills and problem-solving ability.
•   Ability to work independently and with others. 
•   Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
•   Evident ability to identify emerging and innovation solutions and then craft them to address current and future technology challenges.
•   Advanced to expert experience with 2 or more of the technologies listed below

CORE WORK ACTIVITIES

•   Provide technical, service management and service architecture leadership for the AV, collaboration and conference room platforms.
•   Collaborate closely with partners and service owners to build healthy roadmaps, service definitions, and a people first user experience.
•   Design and implement collaboration services; and work with the Service Engineering team to ensure that the design meets requirements.
•   Evaluate and select collaboration services products and build business case.
•   Support governance based on standard methodologies and ensure proper alignment to projects and major initiatives
•   Analyze the current state to detect service design defects and recommend solutions for improvement.
•   Secure and implement policies that protect data working with Security teams
•   Utilize Design Thinking to conduct rapid design sessions with customers and partners.
•   Consult with other engineers, stakeholders and project teams to identify when service modifications are required to accommodate project needs.
•   Define, design, and implement continuous practice and process improvements.
•   Make user experience a top priority by simplifying and optimizing audiovisual systems for seamless functionality
•   Ensure a high leve