Repair Technician Broadcast Lens

About the Role

Canon USA in Costa Mesa, CA is seeking a Broadcast Lens Repair Technician I (Representative, Tech Support I). Located at the Canon Factory Service Center in Costa Mesa, CA, you will perform on-site or in-house repair of Canon lenses. Models may include: ENG lenses, Cinema lenses, Broadcast Studio lenses, Field Lenses and control accessories.   Canon’s professional imaging products play a vital role in creating visually compelling content that captivates audiences around the world. Our cameras and lenses are trusted by industry professionals for their quality, reliability, and performance.   If you have hands-on experience and a passion for maintaining and repairing high-end imaging equipment, we invite you to explore this exciting opportunity.   In this role, you will support daily repair operations for Canon's industry-leading broadcast TV lenses and accessories. You’ll receive comprehensive training to perform both in-house and on-site repairs on a range of professional imaging equipment, including:   - What We Offer: - Competitive healthcare benefits (medical, dental, and vision) starting on your first day - Stable, full-time schedule: Monday to Friday, 7:30 AM – 4:30 PM (40 hours/week) - Opportunity to work hands-on with world-class imaging technology Please Note: This position requires full-time, on-site presence at the assigned work location(s).

Your Impact

- Performs routine customer support activities for equipment and systems products such as wiring, cabling - Using established company guidelines, performs on-site installation, preventative maintenance, routine repair, and calibration of company's product and equipment such as wiring and cabling - Serves as customer contact on technical and service related problems - May instruct customers in proper use and operation of equipment - Refers the most complex problems to higher level personnel such as supervisor or field engineers - Repairs lenses and related Broadcast and Communication products for Canon dealers and customers in a timely and professional manner, to provide an effective service department - Provides technical support and training to dealers and support staff via telephone and on site visits, supplies information concerning parts and policies, responds to inquiries and ensures a knowledgeable sales staff - Assists customers, supplies information concerning parts, technical advice and schematic technical drawings, and responds to inquiries, to provide customer support - Receives and inspects incoming items for repair and furnishes verbal and/or written cost estimates, to provide information concerning costs for repairs - Maintains service area, stocks inventory and cleaning chemicals, files service repair records and keeps area generally clean, to ensure a productive work area - Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems - Typically reports to a Supervisor or Manager - Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role - Their tasks are routine in nature, do not require decision-making and they work under close supervision

About You: The Skills & Expertise You Bring

- Typically requires general education and/or vocational training but little to no experience - Ability to demonstrate fundamental knowledge of electromechanical equipment - Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs - Must be able to lift a minimum of 25lbs. in lens/case weight - Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e. office equipment) - Working knowledge of computer platforms, general application software and networking environments - Capable of accessing technical websites (i.e. E-Support platform) - Demonstrates ability to work in a collaborative work team environment - Demonstrates a positive internal and external work attitude - Demonstrates good customer service skills and abilities - Work on obtaining Canon Product Servicing Certifications - Travel of 25% or more is expected for this position - Individual must possess a clean valid state driver's license in order to obtain the position - This position requires driving, therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies   We are providing the anticipated rate for this role: $20.54 - $30.75 hourly

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With app