Customer Service Rep/Order Entry/Estimator - Glass Solutions

 

Reports to:  Product Manager/Glass Solutions Customer Care Coordinator

Position Location: Somerset

 

General Description: The ideal candidate will be an initiative-taking individual with an outgoing personality. CSR/OE is responsible for ensuring that each customer/DSS receives outstanding customer service by providing a friendly environment and educating the customer so that they can make an informed purchase. The CSR/OE will develop and maintain a solid product knowledge and delivery requirements that meet the customer’s expectations and production’s capabilities. The position will need to interpret and enter Glass Solutions orders. The CSR/OE position will work on other assigned tasks that may include Rockwood/McKinney order entry and customer service. This is an onsite in-office position.

 

Responsibilities:

• Answering phones
• Taking/entering orders
• Educating customers about product and web site
• Answering customer questions
• Recommending products
• Expediting customer orders
• Tracking shipments
• Solving customer issues
• Estimating costs for customers

 

Job Requirements:

• Genuinely positive and enthusiastic
• Taking pride in personal performance
• 2 or 4-Year Degree in Business, Communications or Marketing a plus
• Experience in customer service a plus
• Data entry skills
• Strong proficiency in keyboarding and internet navigation
• Literate in MS Office (Excel, Word, PowerPoint)
• Strong work ethic and efficient at tasks
• Consistent attendance necessary

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.