VP, Chief Product Officer

Company Summary

Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and 650 team members -- and we’re just getting started!

The Role & Opportunity

We are seeking a VP, Chief Product Officer to transform the Zoro.com customer experience and drive the next phase of our growth. This leader will define and execute the product vision to create a compelling destination for business customers to easily find, buy and get everything they need to run their businesses.

The VP, Chief Product Officer will drive innovation in product discovery and personalization, ensuring that all of Zoro’s business customers -- from the warehouse to the factory floor -- can seamlessly find the right products for all of their business needs. Leveraging machine learning, they will develop scalable solutions to help customers get more and more of their business needs met through continuously improving search relevance, product recommendations and the overall B2B buying experience.

In a newly created role reporting to the President, the VP, Chief Product Officer will serve on the executive leadership team and play a key role in steering the company through our next phase of growth. The VP, Chief Product Officer will have the opportunity to harness Zoro’s unique operating model to create differentiated digital experiences. By integrating customer insights, dynamic merchandising strategies, and Zoro’s unique supply chain advantages, the product team will further strengthen Zoro’s position as a leading B2B ecommerce platform.

Responsibilities

• Product Strategy & Vision: Develop and execute a compelling product strategy that aligns with Zoro’s strategic business objectives, grounded in customer obsession
• Customer Obsession: Champion a data-driven approach to identifying customer pain points and opportunities, translating insights into impactful product solutions
• Merchandising & Product Discovery: Design innovative ways to structure, present, and personalize Zoro’s endless assortment, ensuring customers can easily discover and find exactly what they need to run their businesses
• Business Acumen: Define and drive key metrics related to engagement, conversion, revenue growth and customer retention, understanding key levers to drive short and long term success
• Results Orientation: Define and prioritize the product roadmap to optimize for performance while capturing the most value for customers and for Zoro
• Product Information and Data Quality: Lead initiatives to improve product information and data integrity, completeness, and accuracy, ensuring a seamless shopping experience
• Leadership & Team Development: Develop, mentor, and scale a high-performing team, including product, user research and design, digital merchandising and product information
• Platform & Technology Innovation: Partner with engineering, analytics, and data teams to enhance site performance, personalization, and overall user experience
• Cross-functional Collaboration: Partner with marketing, category management, and customer fulfillment to integrate learnings and ensure stakeholder alignment

Qualifications

•       15+ years of product management experience including demonstrated experience leading high-performing teams
•       Proven track record of driving growth and innovation in an eCommerce, MRO or marketplace environment
•       Passion for building intuitive, customer-friendly experiences that drive customer satisfaction and loyalty
•       Experience merchandising broad and complex product assortment across a wide range of product categories
•       Experience leveraging frequent experimentation to make informed analytical decisions while delivering continuous innovation.
•       Ability to understand technical interdependencies and align cross-functional teams and resources to tackle complex problems 
•       Strong strategic orientation with the ability to understand the business strategy and translate the overall vision into actionable and impactful onsite experiences
•       Strong business acumen to guide prioritization of team efforts and sequence work appropriately for the greatest impact
•       Exceptional team leadership and communication skills at all levels of the team and organization to align toward a shared vision
•       Ability to navigate through ambiguity to design and build sca