ServiceNow Developer/SME (Business Process Analyst 4)

Requisition Number: 20972 

Required Travel: 0 - 10% 

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $104,253.00 - $148,932.00 

Security Clearance: Secret  

Level of Experience: Mid HI

 

This opportunity resides with Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR), a business group within HII’s Mission Technologies division. From towers to processors, we design, develop, integrate and manage the sensors, systems and other assets necessary to support integrated intelligence, surveillance and reconnaissance (ISR) operations, exploitation and analysis for the Intelligence Community, the military services, geographic and functional combatant commands and DoD agencies. 

 

Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.

 

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072 

 

Summary

HII-Mission Technologies is seeking an experienced ServiceNow Subject Matter Expert (SME) and Developer to assist with the implementation of ServiceNow Enterprise Agile Planning and migration from Jira to ServiceNow, for a DoD Agency’s Directorate of Information Management and Technology (IM&T)! Come join our growing team today!

 

*Position is a hybrid role- candidate will be expected to be in the office once per week minimum

What you will do

• Responsible for implementing ServiceNow’s Agile features for work falling under both project and operations and sustainment (O&S) activities.
• Serve as ServiceNow SME and inform stakeholders on ServiceNow license / product upgrades
• Support upgrade from Strategic Portfolio Management (SPM) Standard to SPM Professional, and implementation of Enterprise Agile Planning (EAP) features, as needed
• Consult with product teams to analyze and migrate existing JIRA projects, boards, and issues to ServiceNow
• Responsible for integrating the agile module into existing ServiceNow processes to support the organization’s idea, demand and project management workflows and the Product Service Delivery Framework (PSDF) to meet the needs of the organization’s IT teams and its stakeholders
• Responsible for creating, developing, customizing and maintaining workflows, dashboards, reports, and solutions
• Responsible for developing and maintaining necessary technical documentation and Knowledge Transfer User guides for distribution to IM&T personnel
• Participate in meetings as necessary, Lead efforts as assigned, and Coordinate as required
• Responsible for providing weekly status report on progress to IM&T
• Responsible for creating technical requirements based on functional requirements
• Follow established IM&T processes for Agile software development, testing, and documentation
• Assist in the development of training material for distribution to IM&T workforce
• Participate in hands-on training efforts with required personnel
• Additional duties as assigned or required

What we are looking for

• 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience
• Proficiency developing and configuring ServiceNow (particularly the Strategic Portfolio Management (SPM) applications)<