Medical Office Assistant - Veterans Evaluation Services

Job Introduction

Maximus is currently hiring for a Medical Office Assistant to join our Veterans Evaluation Services (VES) team in Killeen, TX. The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions-oriented manner for both providers and veterans, and updating case statuses as available. The ideal candidate possesses the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

Job Summary

Essential Duties and Responsibilities:

- Perform all job functions in compliance with HIPAA policies.

- Adhere to local and externally relevant health and safety laws and policies.

- Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.

- Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.

- Document all actions taken and other pertinent information as it relates to veteran and provider interaction.

- Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of clinic throughout the day.

- Other duties as assigned.

Minimum Requirements:

- High School Diploma or equivalent.

- Prior Medical or Customer Service experience is preferred.

Education and Experience Requirements

Key Responsibilities:

- Arrive 30 minutes prior to scheduled exam

- Display snacks/water/flags/veteran material in the provider’s waiting area and post VES signs in the door

- Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign in sheet

- Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure)

- Document and update OMS comments for everything you do pertaining to veterans and providers

- Keep all veteran’s information private and confidential

- Assist the veteran in any way needed

- Always be courteous and respectful

- Adhere to local and externally relevant health and safety laws and policies

- Maintain cleanliness of the clinic/per-diem and exam rooms

- Frequently utilizes computer, telephone, e-mail and e-fax

- Communicate and assist other departments in a collaborative effort to expedite cases

- Work effectively within a team dynamic

- Adapt to new instructions, requests or procedures as provided

- Maintain a high sense of urgency at all times

Additional Requirements:

- Valid driver’s license required

- Training and/or certification in the medical field preferred

- CPR certified preferred

- Intermediate knowledge of pertinent medical terminology

- Advanced verbal and interpersonal skills

- Advanced written communication skills, to include excellent grammar

- Advanced reading and comprehension abilities

- Advanced analytical skills and detail-oriented

- Advanced multi-tasking skills

- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines

- Proficient typing skills

- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general Internet research, and beginner knowledge of Microsoft Excel

- Must live in or near Killeen, TX

- Must be willing to travel by plane or car to other clinic locations in the Southern region

- Reliable transportation to travel to other clinic sites required

- Must be willing and able to work some weekend shifts (Saturday and Sunday) as needed

- Must be willing and able to travel to Pflugerville, TX to complete a one-week training session

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and de