Tempo Production Supervisor

 

This role follows a night shift schedule, working from 4:00 PM to 12:30 AM, with designated days off on Saturday & Sunday.

The Tempo Production Supervisor plays a key role in bringing our Ready to Heat (RTH) operations to life, partnering closely with the RTH Project Manager to develop SOPs and processes, and then leading the execution of the shift-level production plan. In this role, you’ll oversee and support a team of production cooks, kitchen associates, and kitchen stewards, helping drive a high-performing and collaborative kitchen environment.

As a Production Supervisor, you’ll have the opportunity to directly impact your team’s success by participating in hiring, coaching, providing feedback, and conducting performance reviews. This role is ideal for someone who enjoys leading from the front, managing multiple priorities, and taking full ownership of their team and kitchen operations.

You’ll build strong expertise across all machinery, equipment, and production processes, with the ability to troubleshoot and keep operations running smoothly. In addition, you’ll be responsible for managing and navigating the technology and tools used in kitchen production.

Most importantly, the Production Supervisor is a leader in fostering a food-safe, quality-driven culture, ensuring every product meets the highest standards while supporting a team that is engaged, accountable, and set up for success.

Detailed Responsibilities

Create Processes and SOPs:

The Ready to Heat business is new to Home Chef and this role will have the opportunity to build and develop processes to make it successful, as well as train people on the defined processes. 

• Work in tandem with the RTH project manager and cross functional partners to create SOPs
• Observe processes and identify opportunities to enhance 
• Write clear descriptions of process 
• Hire and train hourly resources on processes 

Pre-Production Set Up

The Production Supervisor is responsible for arriving prior to the start of production to receive the day’s production plan provided by the Production Kitchen Manager. Specifically:

• Receives targets from Production Kitchen Manager. Manages delegation of production tasks to production cooks and kitchen associates to ensure proper staffing for all tasks
• Sets up for each activity according to standard operating procedures (SOPs)
• Ensures workstations are setup for each production kitchen activity in a manner that ensures we meet production targets
• Shares recommendations for improvements to safety, equipment, and/or SOPs with Continuous Improvement Manager
• Demonstrates leadership during adoption of new processes and continually works to identify opportunities to gain efficiency and improve quality in production 
• Lead shift level safety meetings

Ingredient Prep, Cooking, and Portioning

The Production Supervisor is responsible for overseeing ingredient cooking, cooling, and transportation. Specifically:

• Inspects working area and holds team accountable for maintaining a clean, safe work environment and 
• Ensures teams are on track to meet production targets for the day
• Verifies that all production cooks clearly understand what’s expected of them in terms of output and quality standards
• Identifies opportunities to improve efficiency and shares ideas with Continuous Improvement team
• Speaks professionally and respectfully to kitchen employees and provides on-the-floor coaching and motivation to boost production pace and improve quality
• Works with quality team to resolve issues identified related to food safety and/or product quality
• Escalates quality issues that may result in future product shorts to Production Kitchen Manager and procurement
• Takes responsibility for the accuracy of counts conducted by the production cooks and coaches teams on best practices for counts and shares progress with cross functional teams
• Demonstrates working knowledge of all kitchen production equipment and machinery (listed below in detail) and can perform basic troubleshooting processes and maintenance

Promoting and Upholding Employee Safety and Food Safety Procedures

As part of their daily responsibilities listed above, Production Supervisors are expected to continually promote and uphold employee and food safety. Specifically:

• Ensures Leads / FSQA are conducting a GMP check on all his or her associates at the start of the shift and after lunch
• Calls out and corrects GMP violations when they occur and serves as an example of proper GMPs
• Underst