General Manager

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities.  As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. 

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

Summary of the Position:

The General Manager reports to the Regional General Manager and is responsible for providing functional leadership to a class A commercial property at 520 Madison Ave in New York City. You will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. You will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy.  

The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.  

Key Responsibilities/ Leadership:

• Lead the Property Management and Maintenance teams to provide a best-in-class customer-focused experience throughout the property.

• Manage customer relationships including hospitality initiatives, and traditional operations management.

• Understand business needs and leverage our platform to solve real estate challenges.

• Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere.

• Partner with Asset Management on various projects as determined by regional leaders and/or Managing Director.

• Responsible for the relationship between Owner and Property Management Agreement(s).

• Collaborate with the Leasing Team on all aspects, inclusive of marketing, relationship management and advertising campaigns.

• Responsible for City agency registrations and maintaining DOB, HPD, DOL, and 3rd party relations.

• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met.

• Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement.

Operations:

• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners.

• Budget management and financial reporting for profit and loss variances, quarterly reforecasting, and investor reports.

• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations.

• Facilitate pre-built, landlord-built, customer-built projects, and drawing reviews.

• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects.

• Assist the Design & Construction team with building projects and customer communications.

Skills & Qualifications:

About You:

• 7+ years of experience in a similar role within real estate or facilities management industry

• Bachelor’s degree required.

• Financial management and business operations experience required

• Proficient in Microsoft Office or equivalent

• Ability to travel between floors and buildings in order to effectively communicate with the team and customers

Critical Competencies for Success:

• Experience managing a multi-layered team

• Takes initiative and is proactive leader