Senior Manager Learning Strategy – Risk and Control Self-Assessment (RCSA)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• The Senior Manager, Learning Strategy is responsible for working with senior business leaders, business process owners and others in Risk & Controls Self-Assessment (RCSA) and HR to formulate enterprise-wide learning strategy and to ensure successful execution of that strategy. This involves assessing complex needs and articulating what it will take to meet those needs in a scalable and effective way. The Senior Manager, Learning Strategy leads and manages a team of consultants and is responsible for coaching and developing team to execute on learning strategy, specifically developing job aids, system procedures and other related training.  The role also partners with key change management users to track and execute the related changes.  The role also monitors the effectiveness of the learning strategy by developing a Quality Assurance program

• Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

How You’ll Do It

• Articulate a comprehensive strategy for delivering on the needs of the learning portfolio to optimize business outcomes. Collaborate with business unit leadership, process owners, and others in HR to gain broad support for the strategy.

• Oversee a team of consultants to scope and scale projects to deliver on the strategy. This means overseeing prioritization and business case development, needs assessment, and architecting the appropriate development solutions to drive intended business outcome. This also includes overseeing the analysis and reporting of effectiveness and quality measures across the learning portfolio.

• Engage as a member of the Learning Strategy leadership team to continually improve talent and process in the Learning strategy organization. Develop standards and process that enable the leadership to effectively prioritize learning needs across Discover.

• Drive continual improvement efforts to improve the ability of the learning in the portfolio to drive business outcomes, partnering as necessary with other teams in HR and Training and Development. Conduct external research and benchmark to stay abreast of “best-in-class” learning methodologies and surface ideas for ongoing improvement of Discover learning programs.

Qualifications You’ll Need
The Basics:

• Bachelor's degree in Education or Business Administration and Management, or related field.

• 8+ years of experience in Learning and Development.

• In Lieu of Education, 15+ years of experience in Learning and Development, Customer Service, Management.

• 2+ years of experience in management.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• Experience in Third Party Risk Management

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Nov-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

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