Residential Maintenance Manager

Description

ARTLINE APARTMENTS-SOUTHWEST WATERFRONT AREA

The Bernstein Companies is an award-winning diversified Real Estate Investment, Development and Management firm.  We are currently seeking an experienced Maintenance Manager for Artline and 1001 at Waterfront, our modern and recently renovated residential properties in Southwest DC near the Wharf & Nats Stadium. The Maintenance Manager will be responsible for overall maintenance & is a key part of the community’s success. Our Waterfront community includes 325 units, close to Metro and prime retail & restaurants, with amenities including modern luxury finishes, a rooftop deck, a fitness center with onsite instructors, parking garage, club rooms & underground storage.

The Maintenance Manager manages, directs, supervises, and performs maintenance services for the community and supervises the Maintenance staff.  This position is responsible for interior and exterior maintenance, repairs, and grounds keeping for the beauty, safety, security, and well-being of the community.

Essential Functions and Responsibilities:

· Supervise, train, and direct the work of all maintenance staff associates.  Provide feedback to associates with the assistance of the Community Manager.

· Perform regular inspections of the property to ensure the community and its grounds are in good repair and provide a safe and attractive environment for residents.

· Respond to all repair requests and maintenance concerns from residents and staff.

· Preparation of apartments for new residents and inspections for units with notice to vacate.

· Maintain accurate records regarding preventative maintenance, service requests, expenditures, make-ready status, work in progress, etc.

· Meet with Community Manager daily to report on status of all scheduled work, as well as any maintenance issues and recommended solutions.

· Diagnose and perform minor and routine maintenance repair throughout the property on a daily basis.

· Ensure proper removal and disposal of trash.

· Ensure that all maintenance items are kept in a safe area to prevent injuries to residents, associates, and visitors.

· Maintain availability to residents, management, staff, on a regular schedule.

· Must follow all safety/OSHA Requirements and attend required meetings and training programs.

· Establishes emergency maintenance on-call schedule and posts and distributes emergency telephone numbers.

· Identify all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts; prepare map indicating location of each.

· Adhere to and monitor keys/locks in accordance with key control policies.

· Additional duties as assigned.

Service/Retention Management:

· Develop resident satisfaction and resident retention at the community.

· Prioritize service requests and ensure they are completed within community set time frame.

· Ensure all emergency service requests are completed immediately.

Requirements

Knowledge, Skills and Abilities:

· Complete understanding and ability to repair HVAC, plumbing, electrical, basic carpentry, and mechanical systems.

· Available to workdays and evenings, weekdays, and weekends.

· Must demonstrate ability to provide exceptional customer service.

· Must demonstrate ability to successfully work on a team.

· Must be able to clearly communicate both orally and in writing.

Education and Background:

· High School degree or equivalent is required.

· At least 4 years of experience working residential maintenance at an apartment community, hotel, resort, or similar environment.

· Previous Supervisory experience is required.

· HVAC, EPA and/or CPO certifications may be required.

· Proficiency with MS Office; particularly Outlook, Excel, Word and Internet browsers.

Our associates enjoy a competitive benefits package including medical, dental, vision, Paid Time Off, and 401k retirement plan with company match. In addition, we encourage and support our associate’s professional growth through individual development plans & training.

EOE AA M/F/Vet/Disability/Gender Identity/Sexual Orientation