Analyst, Customer Experience | Allconnect

As a Consumer Experience Analyst, you’ll work with RV business leaders and drive the operations of the fastest growing segment within our Broadband vertical. You'll iterate through customer experience (product) optimization, diving deep into visitor behavior and performance, and driving the creation of new features and tools that enhance the customer experience and drive additional revenue.

*This role requires a hybrid schedule and will be based in our Fort Mill, SC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week. 

What You'll Do:

• Own testing initiatives and product feature development from start to finish using data analysis to build hypotheses, and derive actionable conclusions; 
• Collaborate with designers and software engineers to design and build new experiences based on those conclusions and drive meaningful value to the business
• Operate as a primary owner of the product, using data and a deep understanding of our users to identify areas to optimize, troubleshoot functionality, and work with others to develop solutions that enhance the experience and performance of the product.
• Analyze testing performance against core KPIs that align with the broader business goals.
• Communicate performance to key stakeholders, both internally within Red Ventures and externally to Clients.
• Communicate timelines, goals, new ideas, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.

What We're Looking For:

• 1+ years of experience as a Digital Operations Analyst, Product Analyst, or Business Analyst with hands-on data analysis experience pulling strategic insights
• Passionate about understanding customer behavior and improving the quality of interactions.
• Strong level of accountability and ability to communicate across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers
• Strong bias towards action; ability to move projects forward independently, asking questions as the need arises and leveraging resources available 
• Excellent organizational and communication skills.
• Able to apply foundational analytical techniques (segmentation, clustering, correlation, regression, classification etc.) to enhance business-focused analysis anddiscover deeper trends and relationships to determine action items
• Demonstrated strong ability to access, manipulate, and understand data and marketing funnel; ability to work with full funnel datasets and technical platforms without oversight (SQL) and build relevant reports, dashboards and visualizations to answer business questions (Excel, Tableau, Looker etc.)
• Proficient in SQL, BigQuery, or DataGrip (preferred); can weave together data from multiple relational databases and create custom queries to manipulate data to answer new questions we don’t answer on a day-to-day basis

Compensation

• USA Compensation Range: $80,000 - 90,000

Perks and Benefits:

• Unparalleled Experience: 
• 1:1 Coaching and Stretch Assignments early in your career
•  Robust L & D Offerings
• Global Peer Network for more seasoned talent
• World Class Mental Wellness: 
• Access to Free Therapy Sessions and Emotional or Work-Life Counseling Sessions for all US Employees and Family Members
• Free Calm Subscription
• Family Support, Planning, and Fertility: 
• Support for every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more. 
• Medical, Dental, Vision, Health Insurance Coverage 
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• 401k with Match
• Employee Assistance Program
• Hybrid Schedule + Generous Paid Time Off (PTO):
• On-site Collaboration and Work From Home (WFH) Days 
• Holiday Pay
• Winter Week: Company Recognized Holiday between Christmas and New Years 
• On-Site Perks: 
• Full Gym and Yoga Studio
• Free Fitness Classes
• Tennis Courts
• Pickleball Courts
• Indoor Basketball Court
• On-site Chefs and Baristas ($1 Lattes!) 
• Frequent Community Events and Celebrity Guest Speakers 
• Inclusive Benefits:

  Apply for this role

  Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.

  Apply Now →Generate Application Kit

  Free account required — sign up in 30s

  Report an issue

  Company

  Red Ventures

  View company profile →