Senior Director, Product Management - Payment Services

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

Blackhawk Network is modernizing how consumers pay, authenticate, and engage with brands across digital, mobile, and in-store experiences. Our platform processes billions in transactions each year and powers more than 400,000 global touchpoints. We’re expanding beyond stored value into a broader set of payment and identity capabilities that enable seamless checkout, flexible wallets, secure authentication, and real-time loyalty interactions.

 

We’re hiring a Senior Director of Product Management – Consumer Payment Services to lead this next chapter. In this role, you will own the core payment, wallet, and identity services that sit at the center of every BHN consumer experience. You’ll modernize legacy components, introduce new payment options, build API-first services, and strengthen identity/auth flows that balance conversion, convenience, and security.

 

This leader will work across engineering, risk, fraud, legal, design, and commercial teams to deliver a unified consumer platform that developers love to build on and users trust. The work you do here will directly shape how millions of people transact and engage with global brands every day.

 

This role reports to the VP of Product, Global Core Services.

Responsibilities

• Own and evolve BHN’s consumer payments platform across credit, debit, prepaid, and alternative payment methods
• Lead integrations with major digital wallets including Apple Pay, Google Pay, PayPal, and emerging options
• Develop and scale consumer identity and authentication services covering OAuth/OIDC, MFA, device signals, and profile management
• Integrate loyalty currencies and stored value into seamless checkout and payment flows
• Build API-first payment capabilities that partners and developers can embed across channels
• Ensure compliance across global standards including PCI, AML/KYC, GDPR, and CCPA in partnership with Risk, Fraud, Legal, and Security

 

Key Outcomes

• Improved checkout conversion and payment success
• Higher adoption of digital wallets and APMs
• Lower friction with stronger identity/auth security
• Faster partner integrations through modern APIs
• Migration of legacy components into modular, composable services

 

Why This Role Matters

You will shape the next generation of BHN’s consumer payment and identity platform, influencing how millions of consumers transact, redeem value, and engage with global brands across our network.

Qualifications

• Must Have

  • Leadership experience owning payments or identity products at scale

  • Deep understanding of card processing, tokenization, APMs, and digital wallets

  • Hands-on experience with payment acceptance, gateways, processors, and acquiring

  • Experience building modern identity and authentication flows (OAuth/OIDC, MFA, device signals)

  • Experience improving checkout UX, conversion, and payment success

  • Ability to modernize legacy systems into API-first services

  • Comfort working in regulated environments (PCI, AML/KYC, GDPR, CCPA, PII handling)

  • Strong cross-functional leadership with engineering, risk, legal, fraud, and commercial partners

  • Strong written and verbal communication skills

  • Bachelor’s degree in a technical or related discipline.

  Nice to Have

  • Background in loyalty, stored value, or multi-partner ecosystems

  • Global market experience or exposure to regional payment differences

  • Platform/SaaS product experience

  • Experience integrating emerging payment methods

  • Entrepreneurial, experiment-driven working style

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create me