Director, Program Operations - Access and Disability Support

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Director, Program Operations - Access and Disability Support

Job Description Summary:

The Director, Program Operations for Access and Disability Support (ADS) provides strategic and operational leadership to ensure consistent, compliant, and student-centered delivery of disability-related services across Austin Community College (ACC). Reporting to the Executive Dean, Access and Disability Support, this position advances institutional goals of equity and access in alignment with the Americans with Disabilities Act (ADA), Section 504, and ACC’s commitment to inclusive education.

As a core member of the ADS leadership team, the Director oversees daily program operations, leads district-wide implementation of the AIM database system, and supervises intake and testing coordination teams. The Director is responsible for strategic planning, operational efficiency, and continuous improvement of services supporting students with disabilities. This role also manages data reporting for institutional accountability and partners with IT, Institutional Research, and Student Affairs to ensure the seamless integration of systems and services.
Serving as a technical expert on AIM, accessibility, and compliance within the context of program operations, the Director plays a key role in policy implementation, staff development, and program assessment. The position requires regular travel between campuses to ensure equitable service delivery across all ACC locations.

Job Description:

Description of Duties & Tasks

• Supervise, train, coach, and evaluate assigned staff in alignment with College policies and employment laws; recommend hiring and disciplinary actions as needed.

• Provide day-to-day leadership and oversight for all Access and Disability Support (ADS) program operations across the Austin Community College locations;. serve as a key member of the ADS leadership team. 

• Support the development of the department’s operational budget and make recommendations related to service delivery efficiency and program operations.

• Serve as the district-wide administrator and subject matter expert for the Accessible Information Management (AIM) disability services database, managing system configuration, workflows, user roles, data reporting, documentation standards, and staff training. 

• Lead project management efforts related to AIM, collaborating regularly with internal  ADS teams, including student accessibility services, communication access, and accessible technology, and text and media. Provide technical consultation to departments and personnel on accessibility systems, accommodations implemen