Client Partner Account Director

Who we are:

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We support 100% remote work for this role!

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As a Client Partner Account Director, you will own strategic, executive‑level client relationships for a defined set of accounts, build integrated multi‑channel plans tied to client objectives, and lead client touchpoints that turn insight into decisions. You’ll interrogate briefs, bring competitive and scenario thinking, and orchestrate cross‑functional trade‑offs so plans are measurable and actionable. You’ll convert complex platform, competitive, and Bliss Point App insights into clear narratives (“what, so what, now what”), champion product‑ and measurement‑led ways of working, and raise operating standards so teams deliver predictable, high‑quality outcomes. 

Key Responsibilities

• Account Management: Foster strong, transparent relationships with director/VP‑level stakeholders. Identify and pursue opportunities for account growth and cross-selling, aligning with the client’s strategic goals and the company’s offerings. Proactively surface and neutralize risks and political headwinds.

• Business Acumen and Financial KPIs: Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions. Connect investment and testing recommendations to measurable outcomes; lead forecasting and scenario modeling (e.g., CAC, ROAS, revenue, reach, lift) to identify waste to reduce and scale opportunities to fund, including testing agendas across creative, audiences, placements, and landing pages.

• Data & Measurement‑Driven: Synthesize multi‑source, multi‑channel data into clear stories and investment cases with expected impact and confidence ranges; present options and recommendations clients can act on. Anticipate and resolve data and QA issues; lead critical escalations; monitor outcomes, run after‑action reviews, and update assumptions and recommendations for the next client touchpoint.

• Innovation and Thought Leadership: Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards.

• Team Collaboration: Work closely with Tinuiti cross-functional teams, including marketing, sales, and product development, to ensure that client solutions are aligned with overall business goals.

• Client Communication: Serve as the point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes. Address client concerns, resolving issues swiftly and efficiently to maintain client satisfaction.

• Client Education: Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.

• Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations

• Channel Expertise: Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals

Professional Qualifications:

• 7-10 years of experience in Client Partner roles with a proven track record of executing successful campaigns.

• Executive relationship leadership and expectation setting; adept at complex alignment and change leadership.

• Cross‑channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, L